BRAZIL CAR RENTAL REVIEWS

Everything is good except they don't speak English.

Mala atención, mintieron con el tipo de vehiculo

Waited at the airport for the rental company’s shuttle to the rental location for an hour. Other companies had over 10 shuttles, but this company had none. Upon arrival, they told me my reservation was canceled because I arrived late, and I was forced to upgrade to a more expensive car, costing an extra $500. Googled reviews for this company, and they are all negative, mostly complaining about forced upgrades for late arrivals.

They were fast on the pick up, very kind and helpful and the checkin fast and friendly

Easy to use for aged people like me. Keeping me always informed and making themselves always available in case of need.

Muy bueno todo excepto que me cobraron conceptos que no me fueron aclarados, cuando trate de pedir explicacion me dejaron de responder

Todo facil excepto que no sabia que eran un broker y conseguir el mostrador en el aeropuerto fue dificil

Very good

Satisfied

Satisfied. They upgraded us to an automatic car, which was easier to drive. Overall, very pleased.

Excellent, vehicles are new and staff is kind

I had to wait more than an hour becase there was only one counter and the client before me, had a large complain that the company couldn't solve before that time

the booking was easy and the price was competitive

Excellent. Fast pickup process and good service.

Foco, the rental car company, did not find my reservation, and did not accept the voucher and other documents that I showed them. They insisted that I have to make a new reservation, on a walk-in price, which was more than double of the Qeeq order. Also, no one there spoke English, so we had to communicate via ggl translate, which made it harder. On returning the car, Foco claimed that I need to pay 250Rs for cleaning the car. I had the car for a month, in an area with many bad roads. after some arguing, they waived it, and I was free to go.

After Foco did not find the reservation, I called Qeeq customer support who verified that my reservation is ok. They tried to talk with the Foco office, and then with the head office, and finally, after almost 3 hours (!) I got the car

El vehículo reservado no estaba disponible, nos querían pasar un Citycar, no uno mediano. Tuvimos que pagar adicional por un vehículo mediano. El vehículo alquilado era de mala calidad.

Overall, very good.

Very satisfied, great service attitude.

Todo funcionó perfectamente. Lo único es que no estaba disponible el auto que vi en el sitio web, y me dieron otro parecido.

Debería destacarse con mayor relevancia que la oficina del arriendo no se encuentra dentro del aeropuerto.

Es primera vez que arriendo un vehículo por fines de vacaciones y una experiencia muy satisfactoria, donde no tengo puntos bajos a evaluar, el vehículo superó las expectativas, los frenos espectacular, dado que la conducción en Brasil es un tanto compleja por la gran cantidad de camiones que transitan, sumado a la conducta de los conductores, la cual es un tanto agresiva. En fin, 10 puntos para el servicio prestado. Espero no tener variaciones en los valores pactados y que me descontaran en la tarjeta de crédito. Saludos

Servicio funcionó y no tuve inconvenientes hasta el momento, saludos

The car rental procedures at the store were extremely complicated. They meticulously checked all the documents, and just the questioning took an hour and a half. When picking up the car, we found that the trunk was too small to fit our luggage. They offered a light Chevrolet pickup truck, which was suitable, but they said an upgrade couldn't be done immediately. Instead, we had to cancel the original booking and make a new one. However, the rental platform didn't allow cancellation of the booking. They then suggested we rent two vehicles, which was utterly ridiculous. We had to find the store manager, and after a long negotiation, they finally agreed to upgrade and charge the difference. The entire pickup process took three hours, which was unprecedented and extremely disappointing!

Car was dirty and not filled up

The staff were quite friendly. They required translation software as they generally spoke Portuguese, not English. It's a large, professional, and safe company. The shuttle bus was very convenient, and there is a counter on the first floor of T3. The car condition was decent, but the wait time in line was long.