DOMINICAN REPUBLIC CAR RENTAL REVIEWS

Europcar try to make me buy an extra insurance at the cost of more than 400 usd for the renting period, I denied and show that I was cover by your insurance. Since I was not taking their insurance they increase to 2500 usd the deposit . Clearly they were opting mi credit card was not covering the amount requested. It was not the case

great car ( no floor mats) , rental requirements need to be given to customer upon making reservations not at the counter at time of pick up !!! people are tired from traveling and wants a easy process -- Its called GOOD CUSTOMER SERVICE !!! & RESPECT !!

Pretty good.

This company did not honor the reservation even though there were cars available and wanted 3 times the price instead

The car we received had existing damage to the front. The front/passenger side bumper came undone from the screw and I had to use a word hanger to hold it together. Wipers needed to be replaced.

Good enough

My experience upon check out was very poor as the agent kept ringing my card through multiple times. I have since tried to get a credit so that I can rent a car upon my return and the customer care is making it difficult saying I have to get the money from my bank. I paid with major credit card. Very displeased especially since I made it clear I would take a credit.

No pick up at the airport. We had to browser around with luggage to find it outside the airport zone basically at dark time. The level of English of the guy on the reception was very low so it took a lot of time to explain him that we didn’t need additional insurance as we already had bought a full one with qeeq. The whole process reminded negotiation process on the market: ok, minus this, and then minus this and maybe minus this too. Pretty exhausting after long flight and late hour. Check-out though was amazing: no delay and fast and driver took us to the departure entrance.

Excellent service. Just would advise to inform in the booking confirmation some extra information about t&c of the insurance policy, where everything is clearly mentioned. So no push for up-sale insurance will be done to us in the future. And maybe a note to get in touch with rental company for the pickup details as obviously AVIS had no intention to meet us.

At pick up counter, agent tried to charge 3rd party insurance despite showing contract that states includes 3rd party ins. Then he mumbled something of the sort but that only to 3m or something... then tried to add additional tax, but after showing contract states includes taxes and fees, mumbled again something and dropped that attemp too...

They charged us $1000 in deposit and 1 month after returning the car and confirming everything was fine HAVE NOT RETURNED IT. DO NOT BOOK WITH GREEN MOTION PUNTA CANA. Need any further reasons? We were picked up from the airport to be shuttled to the rental location, which is necessary because it is about 6 miles away. They will also drive you back to the airport after drop-off, but bear in mind that pretty much all other companies have locations right at the airport. The car we got, a Suzuki Dzire, is probably the worst production car in recent history. You'll need instructions on how to operate the automatic shifter because they managed to make that complicated somehow. Did I mention that we were charged $1000 deposit and have not received it back yet?

Booking experience was great, customer support in trying to get my security deposit back was responsive, but ultimately was not able to help (as of today - will remove this comment if they do). I believe this is mostly GREEN MOTION's fault, but still, I'd have hoped to have more support there.

Friendly

They did not honor my reservation and were expecting for me to pay 3 times the price for the same vehicle

For the pick up truck I would suggest to add a cover on the box to make sure that the laguage is safe and no one pick it up when the vieckle stops .