Excellent

勝手にアップグレードされ、 料金135ドル請求された。 説明にない請求が多く、返却後に500ドル以上の意味のわからない請求をされた。

Couldn't find the drop off location.

The pick-up station was difficult to find. I spent an 1:40 waiting to get my rental. It was a KIA instead of a Toyota Camry. Even though I paid in advance, I was charged the initial booking fee plus the additions (fuel fill, EZ Pass), plus a $200 deposit. The email provided after turn-in showed 672 miles and 1/4 tank of gas. That is pretty amazing gas mileage as I did not put any fuel into the car.

I had to wait for almost 45 minutes before I could talk to the Customer Service person. Once my turn came, the CS persons sucks. Fake smiles, looked disinterested to serve me. Was making negative comment and dislike face on my decision to not take their offered insurance programs because I already had one. Kept on asking me for my e-mail and home address, while just less than 5 minutes ago he already asked me to write it down on a piece of paper.

It was easy and smooth renting through Easyrentcars. The information provided on the website is also very clear, clean, and straightforward. Easy to navigate and understand.

When arriving at service desk to collect I was asked if I needed tolls paid upfront. I explained where I was staying and only travelling local except for a few days. I was told tolls were all around the area of my villa and be going through 3 regularly. I was told $9.99 a day which seemed high, however had bumped charges for extra taxes etc that accumulated a lot higher. This took advantage of me after a long travel day. I was only told negatives of not taking the pass by being told if I passed a toll and not paid I would be charged $25 admin on each toll. I was also told horror stories of people being faced with hundreds of pounds bills on return to uk from tolls and charges. I had pages and pages of document on a small pad to try and read and was rushed through as the service attendant was constantly having calls from someone to log out of the system. He said he was just finishing dealing with me and they rang yet again. I felt pushed into this which is very unfair and took advantage.