No problems at all

They insisted we pay extra for full insurance coverage we had already purchased online. They wouldn't give us the car without it. With the help of the online service representative, we avoided the extra charge. They retaliated against us and used discriminatory and malicious language towards Chinese people.

Average

It's acceptable

The computer systems didn't work, so we waited for a long time to pick up the car. The meeting point is hard to find, you need to wait in the sun. The tank wasn't full as in the contract specified. They advertise with a Nissan Qasqai but they gave me a Suzuki Vitara, even if two Nissan were free, they said they were "reserved". Probably because I didn't buy their insurance.

On arrival night there was no meet and greet,i phoned the number provided it did not ring out. I asked a taxi driver if he knew goldcar lucky he did I had to pay him 10 euros. When I got to goldcar the guy charged me 21 euros extra I don’t know why he tried to explain but I could not understand him not happy with hidden charge,I had the full insurance and brought the car back full tank but did not get my 21 euros back.