Service

The service attitude was very good, but it was not easy to contact them by phone after the accident, and the response was slow.

Even though we had full comp insurance and a certificate an up sell was attempted as was to upgrade the vehicle but without really saying it was going to cost extra. Found it an easy process nevertheless. Car hire in the Uk is expensive all round :(

I liked that we could pre pick the supreme insurance and receive the certificate so that there was no way to up sell at the counter

Counter staff were very friendly and helpful and offered me an upgrade to an automatic car but didnt tell me of the extra charge until my credit card was charged for this choice of vehicle.

They gave me a very bad car and for 4 days i kept trying to change and they refused untill the car broke down on me and my family and they ruined my 2 weeks vacation, and they said u took it from a third party site, i will never rent from them again, specially sheffield ranch and its manager mr. Michael, special thanks to mr. Martin for the kind assistance

Perfect thank you

We rent cars at least three times a year and has done so for many many years. It was more then ten years ago we had a worse experience then this. And then it was in an developing country. 1: Quirky que-system and non working mandatory self service stations 2: Pushy staff trying to scare, lie, and bluff you in to taking extra insurance. For instance saying they had never herd of insurances through credit cards. 3: Pushy staff trying to scare, lie, and bluff you by not telling you actual cost if car damaged or stolen. Instead of talking about actual cost of about 1500£ trying to scare you with 18000£. 4: Pushy staff trying to push the “hire-car-fuel-scam” 5: Pushy staff trying to push on you a more expensive car. Car, car return and everything else was very satisfying.