Excellent

We sat at the pick up Hertz for over two hours when the vehicle promised was substituted for two other inferior models.

We bought all the insurance we could through Qeeq and still had to buy extra, unmentioned expense at the HERTZ counter.

Pick up was fairly easy. Drop off process was unacceptable.No one was downstairs to return the car to. I had to drive to two locations to park the car. Then I had to go upstairs in the airport to find an agent. My car was not checked in right then and I was told I would get an email next morning. One week later, no email still.I called twice and then went on to the correct site to retrieve the report. Not fun when you leave the country the next morning if there were any difficulties.

Booking was extremely easy. I used your rebook feature if a lower price came available. It did and you rebooked immediately, sent me an updated invoice and after my car return, you refunded the difference.

I got the impression that if i didn't reduce the excess to 0 that even for the slightest minor damage that i would have been charged the full excess of €3000. Not a pleasant experience, so i felt i needed to mitigate the future hidden cost by paying the excess of €341.

Everyone we dealt with at dollar was extremely friendly and helpful.

Very easy to use EasyRentCars and it was nice to get the rebooking option when rental rates decreased.

they tried to charge me 595euro for damage NOT caused by me, which was already on the car when i collected - didnt provide a damage report when i collected the car (original car had to be swapped as the seat belt fastner was broken) Very poor experience, will avoid Dollar (and parent company THRIFTY) in future AT ALL COSTS