This was the first time we learnt about insurance to cover excess. This was hard work to understand

Pick up took quite a while as there were some international guests before us which did take some additional time. Pricing was quite expensive, approximately 3x what we paid in July, however I am assuming that this is due to the time of the year.

Received an upgrade to a better vehicle, very happy. Staff and service were excellent.

Very easy to use and convenient. Prices were good.

We did not like the extras we have to pay. Would prefer to have all paid up front and taking the car will be much easier. I hope all bookings will ge all inclusive next time. Seems like we have to add on so many little things. Adds up to the cost which is hidden in the initial booking. Leaves a bit of a bad taste.

Booking ok. The rest not working well

Easy to deal with. Easy booking. Good price.

Easy to book. Good comparison of vehicles. Good price.

The vehicle was not as booked and I doubt if there ever was. As they know you have no other option as the car was paid for you get whatever they give you. Obviously a common practice of MOST car hire companies in Australia. Don't know why you associate yourself with these businesses