I wasnt used to the type of pick up of the car but it was easy once I knew how.

The staff were polite and responded quickly!

During pick-up, they only conducted a superficial inspection and told me that everything was recorded, and there should be no issues. Trusting them, I only checked for scratches on the surface. However, when returning the car, their inspection was very detailed, even feeling under the bumper and claimed it was scratched. It was frustrating, and I had to accept it. Please, everyone, be sure to carefully check under the front and rear bumpers during pick-up, especially in areas you can't see. Take photos for evidence! Otherwise, you won’t have any proof if something goes wrong! Take note! On this trip, a friend borrowed from another slightly larger company, and we had no such issues. Although it was a few hundred bucks more expensive, it was worry-free! Everything else was fine!

They gave us a damaged car, probably around eight years old, with 80,000 kilometers already on it. Luckily, we didn't encounter any high temperatures; otherwise, breaking down on the highway would have been a real possibility. The rental company kept giving us the runaround. Be cautious when choosing this company; I definitely won't pick an overseas Chinese rental company next time.

The wait time was a bit long, couldn't find the store, ended up picking up the car at a supermarket entrance? Felt very unprofessional.

I was disappointed with the professionalism of the company and the unusual requests to do car hand over and return at a supermarket.