They gave me a car with a tank half full. The contract with us was full to full.

After completing the pickup procedures, I waited for three and a half hours as they kept saying there were no cars available. Additionally, the vehicle provided was an Expedition instead of a Suburban. The Expedition's luggage compartment is slightly shorter than the Suburban's, and I specifically rented a Suburban to accommodate my luggage. As a result, my luggage barely fit, creating a lot of inconvenience for the rest of the trip.

Despite paying in full and confirming the reservation, the entire pickup process took 3.5 hours. First, there was a two-hour wait in line, then the car was not ready, and finally we received a car that was dirty and smelled terrible.

Satisfied

Very satisfied, the entire process was quick!

Service was enthusiastic, and there were multiple communication channels available (they were proficient in using mobile translation apps). We arrived late at night, but the service desk was almost fully staffed, so there was no need to queue to process our order.