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Ordered a Large SUV, only to be given a standard SUV with little compensation.

Reviewed: Mon, Feb 4, 2019
About Europcar: 7.3 /10
Waited for ever at the counter, then told car ordered was not available, had to take another car without compensation. Would of been stranded at airport otherwise. is suspect Europcar always put a low priority on customers who book through 3rd parties.
About QEEQ: 7.0 /10
Large SUV | Toyota Kluger or similar

Relevant Reviews on Europcar LAUNCESTON AIRPORT

Una Coleridge

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Reviewed: Sun, Mar 24, 2019
About Europcar: 8.0 /10
The staff were very helpful.

Pag Christiana

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Reviewed: Mon, Dec 5, 2016
About Europcar: 6.0 /10

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Medium SUV | Subaru Forester or similar
Reviewed: Tue, Jan 7, 2020
“room to improve”
About Europcar: 8.0 /10
i wanted to hire subaru forester and that is the reason i used your services, however they only got mitsubishi outlander, poor car. nothing they can do even i insisted. the outlander with damage and lucky i checked before picked up. they even claimed that was my fault when i dropped off, fortunate i took a picture of that damage at pick up. poor service.
About QEEQ: 10.0 /10
rapid and punctual

M.Lyu

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Medium SUV | Toyota RAV4 or similar
Reviewed: Sat, Jan 4, 2020
“Smooth but would be great if the booked car is excatly provided on the day”
About Europcar: 9.3 /10
Service at the eurocar was excellent on pick up and drop off the car
About QEEQ: 10.0 /10
Reduce star as the car i booked is not the same model as i wanted. I know with the stated t&c “similiar car” but i am expecting I will get the same model car i have booked but in fact most of the time when hiring a car other model car will be provided on the day so what is the point of showing model on the booking scree page. It kind of upset if the car that i get on the day is worse than what i booked.

Lim

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Jun 7, 2019
“Seamless process!”
About Europcar: 10.0 /10
Got pleasantly upgraded for a Subaru Forester. Great drive for 6 days. Collection and return process were wonderful. Good job to Eurocar!
About QEEQ: 10.0 /10
Wonderful platform for car booking. Will definitely recommend to friends!

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