Very satisfied!

Hidden costs that were not highlighted during the booking process. Had to go back in and resubmit the times for the car drop off even though I clearly gave them during the phone booking process. When I went back in to resubmit I was charged an additional cost for the drop off. Not impressed with the process.

I was quite satisfied with the service. The local handsome staff introduced various helpful services. It was my first time driving a right-hand drive car by myself. Moreover, I have been driving for less than two years, with half a year of lockdown. Usually, I only drive occasionally on weekends in the city, so I opted for a car with a rearview camera and upgraded the insurance (though it wasn't necessary). Overall, it was a good experience, both picking up and returning the car were convenient and easy to find. Initially, I was not very familiar with roundabouts, but once I looked up and saw instructions on how to navigate them on the car window, which was quite funny.

Like: Friendly staff and very helpful during hire.
Dislike: Wait at the registration counter was a little long!

Like: the person who helped us with our pick-up was friendly, patient with my questions about driving, and even willing to answer questions about tourism.
Dislike: after checking in at the terminal and taking the shuttle to the lot, we hopped out of the van and were not directed to the right place. as a result, we ended up standing around inside at the desk for another 20min before someone ascertained that we had already checked in at the terminal, and that we only need have talked with someone directly outside the van that dropped us off in order to get our vehicle. why had that not been clearer to us, we wondered? we also thought it would have been good to mention the park-and-pay system before we left. i googled ahead of time but didn't come across it. instead, the advice given to us by the Enterprise employee was to use parking lots, which is ok but only half the story. eventually, we figured it out, but it would have been a good tip to give.