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Live chat Email us Service Code: 8061696223
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Would not recommend, unsafe vehicles and prices different than advertised.

Reviewed: Thu, Feb 7, 2019
About Routes: 5.7 /10
I would not recommend using them. The location was initially unable to provide me with the car I requested (economy car) and instead gave me a jeep wrangler. The vehicle was unsafe to drive and could have resulted in a serious accident as a bolt for the rear control arm/axel was missing and I was informed of this by a stranger since I do not know much about the jeep. Routes did provide me with an alternative vehicle that also seemed to have weird sounds when driving. Additionally, the rate for prepaid tolls does not match the description on their policies (4.99/day + usage) and is significantly higher (11.99/day), resulting in a much higher cost than anticipated. Overall, the staff was nice but vehicles are either worn out or unsafe and the false rate advertised on their website felt like a bait and switch strategy.
About QEEQ: 8.0 /10
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Economy | Kia Rio or similar

Relevant Reviews on Routes Orlando Airport

GRUBBS

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 24, 2019
“Routes was understaffed and ill prepared to service customers.”
About Routes: 5.7 /10
From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.

M.Fuller

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Jun 14, 2019
“AWFUL experience!”
About Routes: 2.0 /10
The pick up guy never showed. I waited 60 minutes and just rented another car from someone else. Terrible service and will never use you again.

Marquis

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Medium SUV | Nissan Rogue or similar
Reviewed: Fri, Jun 14, 2019
“I'll pay double to go with someone else”
About Routes: 2.0 /10
Routes? Who is Routes? They were no shows at the airport and couldn't be reached by phone (and somehow expected me to pay for the booking regardless!). Scam artists

T.Colby

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Jan 23, 2019
“The first employee was not very good at customer,service would not even let me use the phone The sec”
About Routes: 8.3 /10
The first vehicle i got was terrible, i should have never been given. I had to go back and return. Off road jeep terrible comfort and on gas.

R.CULLEY

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Economy | Kia Rio or similar
Reviewed: Fri, Sep 21, 2018
“Best experience ever!”
About Routes: 10.0 /10
Like: Price was fantastic! I thought it was a scam- telling everyone
Dislike: I liked everything

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