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Great experience with Easy Car Rentals but Below Average experience with Alamo rental agent-Antonio

Reviewed: Tue, Feb 12, 2019
About Alamo: 8.3 /10
Alamo counter Agent Antonio was difficult to deal with and insisted that I had to show him a "British Drivers Licence" for the contract to be valid. Even after I showed him a printed version of the contract specifying that a valid USA or Canadian Driver's Licence was acceptable, he was still difficult, combative and argumentative. informing me, that since I used a British Car Rental Agency, I had to present a British Drivers Licence. How sad !!! Antonio attempted to tell me that my Contract with Easy Car rentals for Alamo was not valid !!!. Finally, I was able to convince Antonio, that my Contract was valid and that his interpretation was in-correct. This was a frustrating experience for me, which was uncalled for. There were other issues with Antonio as well because of his rude attitude.
About QEEQ: 10.0 /10
Mini | Mitsubishi Mirage 2 Doors or similar

Relevant Reviews on Alamo Orlando International Airport

Jane Pullan

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Reviewed: Tue, May 2, 2017
About Alamo: 10.0 /10
This is a large company with a lot of business. I changed my booking to Alamo last minute, and since I originally prepared a translation for another company, I had to use my phone to create a driver's license translation for Alamo. The branch manager helped me print it out, which took some time but was helpful. I wanted to rent a Japanese midsize SUV, but all the midsize options were Jeeps, which was a bit disappointing.
About QEEQ: 10.0 /10

Susan Gissing

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Reviewed: Fri, Feb 12, 2016
About Alamo: 8.0 /10
At the store, they mainly tried to sell me insurance, and there was some attitude after I refused. Additionally, they charged me for a full tank of gas at the time of return (even though it was supposed to be returned full) and claimed it was included in the prepaid contract. However, they still directly charged my credit card. In hindsight, I should have refilled it before returning, but the gas cost they charged was as if the tank was completely empty. So, don't believe them if they say gas costs more near the return location.
About QEEQ: 8.0 /10

B.Hitchens

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Standard SUV | Jeep Grand Cherokee or similar
Reviewed: Tue, May 28, 2019
“Excellent all round”
About Alamo: 10.0 /10
Quick from counter to pick up. Defo recommend for anyone needing a car in orlando
About QEEQ: 10.0 /10
All excellent

J.Lloyd

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Full Size Van | Ford Transit or similar
Reviewed: Tue, Apr 23, 2019
“Very slick and efficient”
About Alamo: 10.0 /10
Excellent and quick service -no queue which was a bonus after the long ,long delays in getting through passport checks. A good selection of vans to choose from . Booked full to full but changed at desk to return empty- probably cost me as you forget fuel is so cheap in USA. I also took a child seat at desk and fact I had paid for a 15 seater van with 8 passengers just felt it a bit of a rip off having to pay for just one child seat.
About QEEQ: 10.0 /10
Booking worked fine with no issues at ell

O.Alosaimi

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Full Size | Ford Fusion or similar
Reviewed: Mon, Apr 22, 2019
About Alamo: 9.3 /10
There is extra charge for insurance they tell me to pay or i can not get tha car I am realy suprise why i should pay 83$ that is not include in my price
About QEEQ: 7.0 /10

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