Nice price, decent vehicle.

Satisfied

I rented a car at Boston Airport. After getting off the plane, you can take shuttle bus 33 or 55 for two stops to reach the car rental center. Very convenient. The Hertz signage is big and noticeable, and the staff was very friendly. There was no line, and the process was quick. They initially offered me additional insurance, but after I told them I already purchased full insurance from QEEQ, they didn't insist.

The pickup and drop-off were both very quick. I left a jacket on the back seat when I returned the car, but they found it the same day and arranged to send it back to me.

The return time was long. When I approached the counter there was no one there. Another customer was waiting and said the person was outside which took more than twenty minutes before they returned.

Awesome service!!! I will use them again.

We originally booked for Chrysler Pacifica but due to some problems with the assigned car we were offer Nissan Pathfinder, we are happy with the alternative arrangements We were told by phone earlier that Hertz can pick us up at rainbow bridge when we enter US from Canada, but when called again when we arrived at the exit of rainbow bridge we were told that the journey would take more than 15 min and it is outside the pick up range