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Search for Advantage Car Rentals in Orlando

Terrible Customer Service

Reviewed: Tue, Feb 19, 2019
About Advantage: 5.3 /10
We get up to the booth after waiting almost an hour and the girl asks how many we have in our party. I reply 2 kids and 2 adults. The girl says you are renting this car for 15 days and are going to hate it because it wont fit everything we need. She then says no problem we can give you an SUV. Which sounded great, she did all the paperwork just to find out she tried to charge me an extra 300 dollars as an upgrade fee. I told her that I don't want to spend an extra 300 when I already spent almost 500 on the vehicle already. She then replied all well enjoy the small car that wont fit everybody. I then asked for the manager and he came over and said yup nothing I can do unless you want to pay more money and then left. They said I already got "too good of a deal online that they cant do anything for me". I asked if I could cancel my rental and they told me to call online because that's who I booked through. Absolutely Terrible customer Service.
About QEEQ: 10.0 /10
Toyota Yaris 2 Doors image
Advantage
Orlando International Airport(MCO)
Orlando
United States
Economy | Toyota Yaris 2 Doors or similar

Relevant Reviews on Advantage Orlando International Airport

Mervyn

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Compact | Nissan Versa Note 2 Doors or similar
Advantage
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Wed, Dec 11, 2019
“Advantage = Appaling”
About Advantage: 5.3 /10
Guy at counter said card would be charged $200 deposit, then tried charging $440 to card, when questioned he said I had NO insurance cover for vehicle, a lie as after insisting that I was not paying a Dollar more than I had pre paid he the printed out thecontract which showed the cover paid for. I got an Intermediate car not the Compact booked but probably only because it was out of state registered and had body damage on the drivers door. Trying to find the Advantage section in the garage takes ages as the signage is useless. Counter staff need to tell you how to find the car not try ripping you off with lies. A crap company I will be reluctant to use again.
About QEEQ: 10.0 /10
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Economy | Toyota Yaris 2 Doors or similar
Advantage
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Oct 31, 2019
About Advantage: 8.0 /10
I was talked into upgrading the car and thought we had a nice car until we were in the light and noticed the car was pretty dirty, we had to fill the front right tire with air every other day! And also has no wiper fluid! I don’t think these are things we should deal with when renting a car. When we called the customer service during our stay they said there is nothing we can do.
About QEEQ: 10.0 /10
Easy to use.

A.McFarlane

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Compact SUV | Toyota RAV4 or similar
Advantage
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Sep 12, 2019
“Dreadful. Extra charges even after you say no.”
About Advantage: 4.3 /10
Absolutely attrocious. Asked if we wanted Additional insurance and road side assistance which we DECLINED but they charged us anyway. Also told us a pack of lies to get us to agreed to ez pass at $10 per day. Total disgrace. Extra charges almost double Car rental charge. Avoid at all costs
About QEEQ: 8.0 /10

K.Heald

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Medium SUV | Hyundai Santa Fe or similar
Advantage
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Apr 30, 2019
“Great experience. Ended up with a Mitsubishi Outlander, 7 seater.”
About Advantage: 9.0 /10
Car was great. Clean, tidy, minor marks that I pointed out but they really weren’t that bothered on drop off. Pick up less than an hour. Guy on desk tried to up sell a few items like pre paid tolls which I didn’t need and luckily didn’t take. Up sold fuel, which suited me, cheap enough at $42. On site at airport so easy to find. Excellent experience, would use again.
About QEEQ: 10.0 /10
Everything was seamless and painless. Will use again and definitely recommend.

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Compact SUV | Toyota RAV4 or similar
Advantage
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sat, Apr 13, 2019
“Never want to go with Advantage again.”
About Advantage: 6.0 /10
I am not from Florida and didn’t know I had to turn the SunPass off. I told the staff when I picked up the vehicle that I would be paying the tolls (total about $10 for the week). Because I didn’t turn off the pass, I was told I would either have to pay $10 per day I had the car (it ended up being $112 Canadian dollars) or pay an exuberant amount more because I’d pay a penalty of $25 per till. I should have just been charged at most for the 2 days I used the pass (to and from airport) at the very most given that I didn’t want the pass to begin with. Your staff needs to do a better job of explaining how the SunPass works. Their lack of communication cost me over $100

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