Booked hire car, £28 for 5 days..... Too good to be true!! Add another £194 on pick up!!! Appalling

It took over half an hour waiting in the rain for someone to pick us up. When someone finally showed up it was to drop someone off and they had no idea we where waiting.

mark on the counter was one of the most helpful staff I have come across in all the rentals companies I have ever used , he went out of his way to make it a very good rental experience, the pickup from the airport took a while but luckily I wasn't in a rush so I was ok with it but if I had have been it would be a different story. drop off meanwhile was great as the transport had just pulled up at the rentals place as I had finished returning the car

i didn't like the fact that they tried to sell me additional insurance , although I told them that I bought insurance from Easyrent during my booking. They said this is not their insurance and requires a lot of paper work if anything happens.

Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!

Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.