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Had to pay 100 euros extra to upgrade as the car class I ordered was not available.

Reviewed: Sun, Feb 24, 2019
About Europcar: 5.7 /10
Will never use Europcar again! And will never hire from the French side of Geneva airport again - both are too much stress and hassle! No winter tyres available on a car that will spend 90% of its time driving up the alps? Then told because I didn’t have winter tyres I need to up the insurance to cover - double the rental. Then told car I ordered not available and to get a car we could fit our luggage in I needed to pay an upgrade, not happy! Then access to French side of Geneva airport is unmarked and very difficult to find - even with Satnav. Whole rental was a very stressful experience for 80 miles driven to resort and back, next time we will use a transfer service!
About QEEQ: 8.0 /10
Economy | Citroen C3 or similar

Relevant Reviews on Europcar GENEVA AIRPORT FRANCE

S.Harling

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Mini | Renault Twingo 2 Doors or similar
Reviewed: Tue, Jun 25, 2019
“Drop off location is difficult to find.”
About Europcar: 8.3 /10
Because Geneva is on the border of Switzerland and France there are two drop off locations, which are not very clear at the airport. We eventually found one but it was on the Swiss side and were told that they would charge use CHF 300 to transfer it to the French side. Following direction on a bad map we were given we eventually found the correct one about an hour later!
About QEEQ: 10.0 /10

Michael

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Compact | Ford Focus or similar
Reviewed: Sat, Mar 30, 2019
“Awful information to return the car”
About Europcar: 6.3 /10
The returning of the car was awful. We were provided zero information about returning the car to the French side of Geneva airport which meant we nearly missed our flight home. It was only until we went to see the Europcar Swiss side team that we received a map to access the French side which was extremely complicated to say the least. Will never use europcar again
About QEEQ: 7.0 /10

chris

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Compact | Ford Focus or similar
Reviewed: Wed, Mar 20, 2019
“Easy process - but extermely dissapointing that extra costs where added on pick up...”
About Europcar: 7.3 /10
Disappointing that snow tyres were not already included on the car despite requesting this when first purchased. And also disappointed about the hard sell on this at the airport leaving us little choice but to pay extra money for something that should have already been included...
About QEEQ: 8.0 /10

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Economy | Citroen C3 or similar
Reviewed: Thu, Feb 7, 2019
“europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home”
About Europcar: 6.7 /10
europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home (or favourite destination) plus winter tyres should be standard (as it is on the Geneva side)
About QEEQ: 8.0 /10

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Economy | Citroen C3 or similar
Reviewed: Mon, Jan 28, 2019
“hard to find at Geneva airport”
About Europcar: 7.7 /10
The French pickup / return area at Geneva is very poorly signed and the directions given were really inadequate. On return, no staff were at the drop-off point and vans were blocking the few free spaces. Staff at the desk declined to give any receipt for the return of the car.

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