FRANCE CAR RENTAL REVIEWS

Immediately attended upon arrival, no one ahead, got it done in 5 minutes.

I don't know when the deposit will be refunded.

The Avignon branch is excellent in all aspects, and the car is very new.

Excellent

The car pickup process was very slow, and the staff were inefficient. They didn't try to upsell insurance, just informed me about the liability in case of an accident. Communication in English was absolutely fine.

The staff had a good attitude, and both pickup and drop-off were easy. However, they delayed sending the invoice and only sent it after QEEQ followed up.

Good

Very convenient

Pretty good.

Renowned nationwide brand.

The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

Quite good.

We rented a car in France for a trip that included visiting Switzerland. The rental company charges a cross-border fee of €31.96 regardless of the number of days the vehicle is taken out of France. When picking up the car, one of the families traveling with us forgot their driver's license, which delayed the process until just before the store's closing time. As a result, the counter staff forgot to charge the cross-border fee. Later, when we drove into Switzerland, we realized this could invalidate the insurance we had purchased through QEEQ. Upon contacting QEEQ customer service, we were informed that it was a weekend and the rental company was closed, so they couldn't assist us immediately. We were advised to visit the nearest branch for clarification. On the next working day, we went to a nearby AVIS location to record the incident. Eventually, the cross-border fee was deducted from the deposit we had prepaid, resolving the issue.

The car was brand new with only 5,000 kilometers on it and in excellent condition!

The car is in excellent condition and very new.

This was an excellent car rental experience. I reserved a manual car but received a new automatic one with only over 9,000 kilometers on it. My favorite part was the unlimited mileage. We had a group of six, and this car was perfect for us, even accommodating four suitcases. We drove from southern France to Switzerland, then to Italy, and finally returned to Montpellier to return the car. Over 11 days, we drove more than 4,000 kilometers. Everything went smoothly! The car return process was also very quick—just handed over the keys and left.

Very good.

Picked up the car smoothly, the staff was very friendly.

The reserved car model was not available, so they replaced it with a slightly less prestigious brand but a somewhat more spacious model.

The staff were very nice.