Routes need to have the cars with stepney tire.

Hi, it was the first time that I was told by any car rental company that they would not take the car insurance on a credit card. I heard that in Mexico, but never in US.

When we arrived, the time to collect the vehicle we had booked was over, so it was no longer available. For that reason we had to choose the only option that there was a Jeep.

I would not recommend using them. The location was initially unable to provide me with the car I requested (economy car) and instead gave me a jeep wrangler. The vehicle was unsafe to drive and could have resulted in a serious accident as a bolt for the rear control arm/axel was missing and I was informed of this by a stranger since I do not know much about the jeep. Routes did provide me with an alternative vehicle that also seemed to have weird sounds when driving. Additionally, the rate for prepaid tolls does not match the description on their policies (4.99/day + usage) and is significantly higher (11.99/day), resulting in a much higher cost than anticipated. Overall, the staff was nice but vehicles are either worn out or unsafe and the false rate advertised on their website felt like a bait and switch strategy.

Like: Service staff was great, car upgrade was good, thank god for GPS for finding our way to and from the office location, shuttle driver back to the airport was outstanding
Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff

Like: I like everything from the service and the car itself. Makes me want to get one of my own.
Dislike: None