I won't rent from them again

S.Green

United States

Reviewed: Tue, Mar 5, 2019

About Advantage: 6.7 /10

The car I received had poor brakes. They were squeaking loudly, and I felt unsafe. When I called to ask about service record on the car to find out when the last time the brakes had been serviced, they couldn't tell me. Very frustrating. I also asked to get a replacement car, and they told me to return to the airport the next day, but they could not guarantee me another car. Also quite frustrating. As it turned out, I did go to the airport and they were able to give me another car, but I lost several hours of an already brief vacation.

Economy | Toyota Yaris 2 Doors or similar

6-day rental

Relevant Reviews on Advantage Phoenix International Airport

L.Carbone

United States

10-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Thu, Sep 26, 2019

About Advantage: 9.0 /10

The drop off person at the airport was very nice and gave great customer service.

About QEEQ: 9.0 /10

United States

3-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Sun, Mar 10, 2019

“The pickup directions were more complicated than the actual process.”

About Advantage: 7.7 /10

The clerks at pickup were not very clear about self-checkin. Fortunately, the lady at the gate took care of details missed by the checkout people.

About QEEQ: 7.0 /10

R.Roberson

United States

7-day rental

Full-Size | Toyota Camry or similar

Reviewed: Mon, Feb 18, 2019

“FUSTRATION”

About Advantage: 8.7 /10

i picked up my car and on way away from airport noticed that the car had just over a 1/4 tank of fuel. i called 800 number and was told to take a picture of gas gauge and send in. I did, customer service gave me a claim #117383 and said someone would call me between 24-48 hrs., if not call them back. No call, i called back and they told me to address it at a/p when I returned the car. I explained my situation and gave claim number to person at counter upon return. She said she would take care of it. Upon returning home, i checked my e-mail and I was billed full amount with no mention of my claim. To sum up my attempts to resolve the situation "It was a nightmare". Multiple phone calls over several hours, I had to resend my picture of gas gauge, The CS person had to review the claim, consult with her supervisor, etc. The "verdict"--Advantage could not refund me the money because I went through a third party(EasyRentCars)Advantage offered me a 20%discount on my next rental--worthless I am retired and not going need a rental car in next year. Ironic, I was telling my seat mate on way to airport about my issue--He said he quit renting from Advantage./