Easy pick up

Very satisfied

I won't choose this car rental company again. The Chinese female staff had an indifferent attitude after we picked up the car, didn't help with any problems. When we got a fine and asked her for assistance, she told us to just pay it. I contested it myself and won, so there was no need to pay at all. Overall, they didn't help us with any issues abroad, always making excuses and refusing. Very unsatisfactory!

The car pick-up explanation in Christchurch was very detailed, but they didn't mention that you can't return the car earlier than the contract time. In Queenstown, returning the car early means only one person checks the car and assists guests, causing long wait times.

Most of their cars are old and in bad shape, you must mentioned the model of the car in the ad.

Like: For my wife and myself, an elderly couple the Vizz is an excellent choice for new Zealand roads. It has sufficient power, easy to drive, easy to park. runs excellently. Company feedback was excellent.
Dislike: Actually the only thing is to make sure the customer knows that the pick up shuttle is not from Easy Rent cars but actually is from Discount car rentals. Knowing this would have saved some confusion at Auckland airport at midnight on the first leg of our holiday, otherwise all was good.