They are so slow at the counter. Only 2 agnts W/4 windows. 4th in line, took over an hr

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

Tried to book straight with Fox price was higher.

The price was lower than using Fox's site.

Like I said the service was TERRIBLE we waited in line for over 2 hours and the employee we had was nasty

Extremely long wait at pickup. Only 3 agents and one was always gone so basically only 2 working at a time. Entire process took around 90 minutes which I feel is ridiculous.

Booking was easy. No issues with Easyrentcars.

Arrived earlier than expected for pickup and waited in line at counter for 1.5 hours. Only 2 people on duty to help. Would not allow early pickup without adding huge extra charge. Had to wait until pickup time, over 3 more hours