They are so slow at the counter. Only 2 agnts W/4 windows. 4th in line, took over an hr

The car that I reserved was not available and was only presented with small cars to rent.

I booked a full sized car Chevy Impala or simular. I got aToyota Corolla which is a mid size car

We had a problem with our flight and ended up getting to the car rental late. At first they gave me a hard time and said they would not honor our rental agreement. After telling them what happened to our plane with a fuel leak and being up since 4am they did honor the rental agreement.

Their customer service and emergency road service was terrible. It took more than 4 hours for customer service to return my call and once they did, they disconnected me when transferring me to emergency road service which is automated. I’d already called them and it took 2 hours for a return call which had I been stranded could have proved dangerous and possibly fatal. Then it was almost 2 more hours before they gave me a new car. Additionally, I’d made an error on the drop-off time of the vehicle. I’d indicated 4:00 am instead of 4:00 pm on the same day. Myoverall cost skyrocketed to 376.00 US $ rather than the CDN rate! Overall, I’m am extremely dissatisfied

Rental agent was very pushy and was trying to up sell all extra items without full disclosure on what options were best for me.