Very disappointed if Fox customer service

Scott VDL

United States

Reviewed: Tue, Feb 4, 2025

About FOX RENT A CAR: 8.0 /10

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

About QEEQ: 10.0 /10

Medium SUV | Hyundai Santa Fe or similar

22-day rental

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M.BURKETT

United States

10-day rental

Full-Size | Chevrolet Impala or similar

Reviewed: Wed, Oct 16, 2019

“disappointing”

About FOX RENT A CAR: 7.0 /10

The car we reserved was unavailable so we got an upgrade to a Kia sportage. The car was quite scratched up on the exterior and the seats inside were dirty and stained . It had 57K miles on it . The car drove well , seemingly had no mechanical issues and was surprisingly comfortable for a compact SUV of that price range. I didn't mind the age or mileage , because I didn't pay for an expensive vehicle , but I would have expected a cleaner one, I will try them again.

About QEEQ: 8.0 /10

E.Charles

United States

3-day rental

Full-Size | Chevrolet Impala or similar

Reviewed: Wed, Oct 2, 2019

About FOX RENT A CAR: 8.3 /10

Very accommodating. Exterior of car had major paint chips. And had 43,000 miles.

About QEEQ: 8.0 /10

Good value

K.Clarkson

United States

7-day rental

Premium | Chrysler 300 or similar

Reviewed: Mon, Jul 15, 2019

“Beware of up selling at Fox Rental Car in Tampa”

About FOX RENT A CAR: 5.3 /10

Rental agent was very pushy and was trying to up sell all extra items without full disclosure on what options were best for me.

J.Hammond

United States

15-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Fri, Jun 28, 2019

About FOX RENT A CAR: 8.3 /10

The staff waiting on us was great - no high pressure to upgrade or add on additional insurance. The vehicle itself was not the best - a Kia Sportage - with 60,000. The outside was pretty banged up. I’m not sure how many miles they’re kept in service - but I’m pretty sure the resale value on that one was not good.

About QEEQ: 10.0 /10

J.Innocent

United States

7-day rental

Full Size Van | Chrysler Town And Country or similar

Reviewed: Mon, Apr 15, 2019

“Never Again”

About FOX RENT A CAR: 5.7 /10

Fox Rent A Car is probably the worst company i have ever rented a car from. How do you justify having only two people working your counter on a Saturday morning. You are well aware of the amount of reservations you have on any given day. Staff accordingly. Take care of your vehicles. I wound up in a Toyota Sienna that at highway speeds shook nonstop as if the wheels were going to come off. The plastic moldings inside the car are broken and will not sit in place. The carpeting in the trunk is almost nonexistent

About QEEQ: 8.0 /10

Very disappointed if Fox customer service

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