Very disappointed if Fox customer service

Scott VDL

United States

Reviewed: Tue, Feb 4, 2025

About FOX RENT A CAR: 8.0 /10

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

About QEEQ: 10.0 /10

Medium SUV | Hyundai Santa Fe or similar

22-day rental

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E.Charles

United States

3-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Wed, Oct 2, 2019

About FOX RENT A CAR: 8.3 /10

Very accommodating. Exterior of car had major paint chips. And had 43,000 miles.

About QEEQ: 8.0 /10

Good value

R.Snyder

United States

7-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Mon, May 27, 2019

“Best price I found”

About FOX RENT A CAR: 9.0 /10

It took almost an hour once we arrived at the airport to pick up the car. There were initially only two people working and a line out the door. I was offered a million different things I had already declined online when I booked all costing more. Even a discount on tolls which there were none of. I knew that since I had already been to the same area before but the agent didn’t tell me that. Anything for more money. However the vehicle was great as well as the return process.

About QEEQ: 7.0 /10

D.Brown

United States

8-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, May 14, 2019

“Extremely long wait at pickup”

About FOX RENT A CAR: 6.3 /10

Extremely long wait at pickup. Only 3 agents and one was always gone so basically only 2 working at a time. Entire process took around 90 minutes which I feel is ridiculous.

About QEEQ: 8.0 /10

Booking was easy. No issues with Easyrentcars.

Chris

United States

14-day rental

Compact | Nissan Versa or similar

Reviewed: Thu, Mar 28, 2019

“Tried to change to earlier pickup time online. Was impossible to do so I had to wait 3 hours at airp”

About FOX RENT A CAR: 6.7 /10

Arrived earlier than expected for pickup and waited in line at counter for 1.5 hours. Only 2 people on duty to help. Would not allow early pickup without adding huge extra charge. Had to wait until pickup time, over 3 more hours

F.Hiltonberry

United States

17-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Mon, Jan 28, 2019

“Please call me 262 796-1553 Monday”

About FOX RENT A CAR: 8.7 /10

They were great But do not rent Chevrolet Impala

About QEEQ: 8.0 /10

Very disappointed if Fox customer service

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