Very disappointed if Fox customer service

Scott VDL

United States

Reviewed: Tue, Feb 4, 2025

About FOX RENT A CAR: 8.0 /10

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

About QEEQ: 10.0 /10

Medium SUV | Hyundai Santa Fe or similar

22-day rental

Relevant Reviews on FOX RENT A CAR Tampa Airport

E.Charles

United States

3-day rental

Full-Size | Chevrolet Impala or similar

Reviewed: Wed, Oct 2, 2019

About FOX RENT A CAR: 8.3 /10

Very accommodating. Exterior of car had major paint chips. And had 43,000 miles.

About QEEQ: 8.0 /10

Good value

United States

7-day rental

Compact | Nissan Versa or similar

Reviewed: Fri, Aug 23, 2019

“The whole car rental experience was smooth, easy and a great value--I would recommend Easyrent!”

About FOX RENT A CAR: 9.3 /10

I was very pleased with the entire experience.

About QEEQ: 10.0 /10

This was my first time to use Easyrentcars.com and I was pleasantly surprised with the whole process.

M.Farrell

United States

7-day rental

Full-Size | Chevrolet Impala or similar

Reviewed: Wed, Apr 24, 2019

“Best price, nice car.”

About FOX RENT A CAR: 9.7 /10

We waited in line over an hour but we got a great Jeep for the money. I’m glad we bought unlimited tolls in Florida. It saved us time and probably a lot of money too.

About QEEQ: 10.0 /10

Easy to book. I like the compare tool.

Chris

United States

14-day rental

Compact | Nissan Versa or similar

Reviewed: Thu, Mar 28, 2019

“Tried to change to earlier pickup time online. Was impossible to do so I had to wait 3 hours at airp”

About FOX RENT A CAR: 6.7 /10

Arrived earlier than expected for pickup and waited in line at counter for 1.5 hours. Only 2 people on duty to help. Would not allow early pickup without adding huge extra charge. Had to wait until pickup time, over 3 more hours

J.Csordas

United States

7-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Fri, Mar 15, 2019

“They are so slow at the counter. Only 2 agnts W/4 windows. 4th in line, took over an hr”

About FOX RENT A CAR: 8.7 /10

More staffing. They try to upsell everything. I know it’s their job but when it’s moving slow and the line is out the door......omg!

Very disappointed if Fox customer service

Relevant Reviews on FOX RENT A CAR Tampa Airport

Pay for Car Rentals with Crypto