Very disappointed if Fox customer service

Scott VDL

United States

Reviewed: Tue, Feb 4, 2025

About FOX RENT A CAR: 8.0 /10

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

About QEEQ: 10.0 /10

Medium SUV | Hyundai Santa Fe or similar

22-day rental

Relevant Reviews on FOX RENT A CAR Tampa Airport

D.Weber

United States

4-day rental

Large SUV | ford Explorer 7 Seats or similar

Reviewed: Thu, Nov 7, 2019

“Great all aroiund, will definitely use Easyrentcars next time!!”

About FOX RENT A CAR: 8.0 /10

Staff recommended 7 passenger Toyota 4-Runner, which gave us plenty of room (had originally booked a Ford Explorer but plane came in 1.5 hrs late, and there were none left). Happy with the recommendation and quick service.

About QEEQ: 10.0 /10

Great experience all around. Wonderful price for a good vehicle which met all our needs.

M.BURKETT

United States

10-day rental

Full-Size | Chevrolet Impala or similar

Reviewed: Wed, Oct 16, 2019

“disappointing”

About FOX RENT A CAR: 7.0 /10

The car we reserved was unavailable so we got an upgrade to a Kia sportage. The car was quite scratched up on the exterior and the seats inside were dirty and stained . It had 57K miles on it . The car drove well , seemingly had no mechanical issues and was surprisingly comfortable for a compact SUV of that price range. I didn't mind the age or mileage , because I didn't pay for an expensive vehicle , but I would have expected a cleaner one, I will try them again.

About QEEQ: 8.0 /10

United States

15-day rental

Compact | Nissan Versa or similar

Reviewed: Fri, Jul 12, 2019

About FOX RENT A CAR: 7.7 /10

I waited more then 1.5 hours to rent the car. The consultant was in a hurry and we paid the rent more than it was stated for the prepayment. Provided not true information about toll roads, and because it was the first prime operator paid and regretted it.

Steve Brunner

United States

8-day rental

Full-Size | Chevrolet Impala or similar

Reviewed: Thu, Apr 25, 2019

“frustrated with Fox car rental”

About FOX RENT A CAR: 8.0 /10

We loved the car... it was a Dodge charger. The time spent at the Fox counter for check-in was ridiculous. When we got there there was a long line, and only 2 agents helping. Finally a 3rd agent came which helped a little bit. It still took over one hour to get checked out which is frustrating and inexcusable. We came in late on a Saturday evening, so were anxious to get to our condo in St. Pete's beach. The wait at the counter was very annoying.

About QEEQ: 10.0 /10

United States

7-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Wed, Mar 20, 2019

“excellent price”

About FOX RENT A CAR: 8.7 /10

The car was fine, but the wait time was almost 2 hours. Only 2 agents working. But I did get an SUV at a great price

About QEEQ: 10.0 /10

Very disappointed if Fox customer service

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