Never again !

Service at the Orlando location was very good as compared to other we have experienced. Car was ready for us.

Booking was easy and reliable a ever.

Check in was slow, and the gentleman at the desk was pushing unnecessary items on us. Such as additional insurance, and till pass that wasn't necessary. When we declined, he continued to try and sell us what wasn't needed. He came up with ridiculous reasons as to why we would need it. We still declined, and didn't need it. Wasn't able to use credit card without chip. Why? That's very ridiculous! Tha van had a low tire, as we began to drive away. Continued to get low as we drove, even after putting air in it.

Booking was fine.

A worst experience and I had to wait more than an hour in line to get my turn. The counter staff Jessy gave me a paper with lots of charges 100$. She did not even ask me to add additional. I picked up car and I realized extra charges went back to speak to them . Very bad experience staffs are rude and worst place .

Excellent

We arrived at fox at 1 am and get the car at 3:30am. 1 person for 12 customers. The guy charge insurance without our authorisation. We get back the day after and get our money back.

On receipt told to go to lane 7, not easily marked to find. Once found car wasn’t there and wasn’t ready. Had to find someone in lot to help us. Counter staff knowledge was poor, customer care service poor.