As I stated I will not use easy rent cars again

This was the least amount of time spent at a rental counter in a very long while and no pressure to purchase add ons or things I did not need

The booking process and convenience of the app is very nice

The car was dirty both inside and out. I do understand that for the price we paid that we could not expect the perfect car, but we received a car where the inside padding above the driver's side of the car door kept falling out. Although I provided an international insurance cover on the day, I was sold another cover because the person at the counter gave my wife the impression that we were not at all covered and I had to take out another insurance on the day.

Was a very good price that was offered.

Vehicle was dirty, unsafe (tires filled up too much), allignment terrible.

The car type I requested wasn’t on the lot when pick up

On receipt told to go to lane 7, not easily marked to find. Once found car wasn’t there and wasn’t ready. Had to find someone in lot to help us. Counter staff knowledge was poor, customer care service poor.