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Not a "deal" - wish I'd gone with a more reputable booking

Reviewed: Fri, Mar 15, 2019
About Avis: 5.3 /10
TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out. Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including. Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.
Medium SUV | Ford Escape or similar

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Small SUV | Toyota RAV4 or similar
Reviewed: Wed, Dec 20, 2023
“Great experience except with some issues with the counter staff at avis”
About Avis: 8.0 /10
Great Vehicle and service but the staff at the counter was a bit rude, making sexist comments on my partner and comments that she couldn't understand me due to my accent overall a bad experience in picking up the vehicle, apart from that everything was great.
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excellent

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