Counter Service Terrible!

Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.

Easy to use.

No, I was expecting a Toyota Camry. The Outlander and other options were not an equivalent product. At High way speeds the Outlander is noisy to a point you had to turn up the radio. The vehicle was beat up and missing body parts. Upon arrival the car was filthy and I made the center wash the vehicle before I would accept it. The Outlander had a 50% less fuel economy than the Camry expected. This is a classic example of bait and switch to the consumer. I NEVER RECEIVED A FINAL INVOICE FOR THIS RENTAL

the only complaint was a very poor job of cleaning the windows, I picked the car up late at night the car was very clean but when I hit the freeway with oncoming lights I couldn't see I had to pull over and wipe the windshield inside and out with a shirt

We waited over 3 hours for our vehicle. We learned it was no fault of the very nice ticket counter employees but they did not have enough cars turned in and checked in for them to rent out. They were giving everyone what ever came available the next car. We did end up getting a mid size SUV instead of a full size. It was a little banged up with over 26K miles but it was a good car. I will never use them again though and pay the extra money for a well know rental company. If my husband was here now I would get the video of the massive line at Advantage and Fox and all other car rental lines empty.

Car was average when we finally got it after 3 hrs. in line. Staff did nothing to speed things up, at times making jokes about the wait.