Very confusing when going through the car rental expereince at the counter.

P.Cernohous

United States

Reviewed: Sat, Mar 30, 2019

About Advantage: 8.0 /10

Had to go back and revise my contract for I had requested no insurance coverage but it was included in my final contract. Same for roadside assistance. Misunderstood the counter agent on what was being offered. Had to contact them and have it dropped for I did not want this service once I had signed for the rental.

About QEEQ: 7.0 /10

Compact | Nissan Versa Note 2 Doors or similar

9-day rental

Relevant Reviews on Advantage Phoenix International Airport

R.Ball

United States

30-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Mon, Nov 18, 2019

“Excellent value, great car!”

About Advantage: 10.0 /10

The car we got was an upgrade so it had more room than the Versa.

About QEEQ: 8.0 /10

I had never used EasyRentCars before but would definitely use them again.

J.Cantrell

United States

6-day rental

Full-Size | Toyota Camry or similar

Reviewed: Tue, Mar 5, 2019

“Not good had to return to airport & exchange car. The 1-800 number on contract is in Guatemala”

About Advantage: 6.7 /10

waited over a hour to get waited on

P.Warren

United States

27-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Sun, Mar 3, 2019

“You get what you pay for!”

About Advantage: 4.3 /10

I stood in line for over 45 minutes to get checked in to rent my car. There were 38 people in line and (3) THREE people at the service counter. Every person took approximately 15 minutes to get checked in!!! It was exhausting! Then trying to navigate the return was was even more disastrous!

R.Sawatsky

United States

6-day rental

Full-Size | Toyota Camry or similar

Reviewed: Mon, Feb 25, 2019

“We were not impressed having to wait in line for 3 HRS to get our car.”

About Advantage: 8.0 /10