Very confusing when going through the car rental expereince at the counter.

P.Cernohous

United States

Reviewed: Sat, Mar 30, 2019

About Advantage: 8.0 /10

Had to go back and revise my contract for I had requested no insurance coverage but it was included in my final contract. Same for roadside assistance. Misunderstood the counter agent on what was being offered. Had to contact them and have it dropped for I did not want this service once I had signed for the rental.

About QEEQ: 7.0 /10

Compact | Nissan Versa Note 2 Doors or similar

9-day rental

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N.Lemachko

United States

6-day rental

Full Size | Toyota Camry or similar

Reviewed: Sun, Apr 7, 2019

About Advantage: 9.7 /10

Service was very good. It was fast and I had no problems. Prices were reasonable and I was pleased overall.

About QEEQ: 10.0 /10

j.vickroy

United States

7-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Thu, Mar 7, 2019

“The long wait took time away from our vacation. They need to hire more help!!”

About Advantage: 7.3 /10

The line to receive our car was ridiculous! And then when we did get to the counter they didn't have a car available for us so we had to wait another 40 minutes. The car had a nasty smell on the inside of it and did not smell fresh and clean.

About QEEQ: 10.0 /10

S.OKane

United States

13-day rental

Intermediate | Kia Forte 2 Doors or similar

Reviewed: Wed, Mar 6, 2019

About Advantage: 8.3 /10

The first car we got was 5 years old we drove to the hotel and the next day had to return it as we were renting for two weeks and it was jumping ahead when I let of the brake. Customer service was excellent as they replaced it with an almost new car.

About QEEQ: 9.0 /10

B.Jones

United States

3-day rental

Full Size | Toyota Camry or similar

Reviewed: Thu, Feb 21, 2019

“Scratched Smelly Car”

About Advantage: 4.3 /10

The car has multiple drapes and scratches on exterior. Car interior smelled like a smoker owned the car. Right front tire began losing air first day after renting

a satisfied customer

United States

8-day rental

Intermediate | Hyundai Sonata 2 Doors or similar

Reviewed: Mon, Jul 16, 2018

“Simple is Great”

About Advantage: 8.2 /10

Like: The vehicle that I received was one that I like and it only had 12,000 miles. As a mid-size it had lots of tech bells and whistles, but didn't have an onboard GPS and console map display. Friendly staff that made it simple.
Dislike: Nothing you can really do about the location of the rental car pickup. It was OK but not really close to the airport.

Very confusing when going through the car rental expereince at the counter.

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