Cheap and clean but the car was damaged with one mirror held on by tape. The pickup took ages at the airport and the chosen car was not available. They upgraded us for free but it took ages to check in and get a car to us even though it was only us and one other booking

NEVER RECEIVED MY AGREEMENT - I asked several times, this is unacceptable! I was promised by the person at the counter that agreement will be sent next day! never was! I am still waiting, for the invoice as well.

Very slow due to inadequate number of staff and difficult customer ahead of me

Car was a VW Touran that fit 7 people without luggage. The car had 87,000 kms on it with scratches & multiple dents all over it with a fog light out. It was due for an oil change. The windshield had cracks in it. The pick up experience was awful. We were basically told the online policy to cover the excess damage was worthless. Tyres & glass was not covered, nor was roof damage. They tried to rent us a truck that held 5 with more luggage room. The whole pick up experience was an intimidation & bullying process, which seems to be the norm in Ireland. The same woman who rented the car to us, refused to make eye contact with us upon are return.

No shuttle bus , terrible location, had to walk in the rain for pick up due to incorrect address being provided and then was driven back to the same place I had walked from , location pick up point was wrong on email , rude staff , no customer service, didn’t care