Waited over 3 hours in line for a vehicle. People were furious!!!!!!!! Never again!

Tracy J

United States

Reviewed: Thu, Mar 28, 2019

About Advantage: 7.7 /10

We waited over 3 hours for our vehicle. We learned it was no fault of the very nice ticket counter employees but they did not have enough cars turned in and checked in for them to rent out. They were giving everyone what ever came available the next car. We did end up getting a mid size SUV instead of a full size. It was a little banged up with over 26K miles but it was a good car. I will never use them again though and pay the extra money for a well know rental company. If my husband was here now I would get the video of the massive line at Advantage and Fox and all other car rental lines empty.

Full-Size | Toyota Camry or similar

13-day rental

Relevant Reviews on Advantage Phoenix International Airport

T.Marks

United States

7-day rental

Full-Size | Toyota Camry or similar

Reviewed: Tue, Nov 12, 2019

“I would rent from them again.”

About Advantage: 9.0 /10

Car windows were down when we got the car. When were got back in the car later after the windows were up, the car smelled like smoke.

About QEEQ: 8.0 /10

kumar

United States

4-day rental

Mini Van | KIA Sedona or similar

Reviewed: Sat, Mar 23, 2019

About Advantage: 10.0 /10

I will rent again

About QEEQ: 10.0 /10

S.OKane

United States

13-day rental

Intermediate | Kia Forte 2 Doors or similar

Reviewed: Wed, Mar 6, 2019

About Advantage: 8.3 /10

The first car we got was 5 years old we drove to the hotel and the next day had to return it as we were renting for two weeks and it was jumping ahead when I let of the brake. Customer service was excellent as they replaced it with an almost new car.

About QEEQ: 9.0 /10