Waited over 3 hours in line for a vehicle. People were furious!!!!!!!! Never again!

Tracy J

United States

Reviewed: Thu, Mar 28, 2019

About Advantage: 7.7 /10

We waited over 3 hours for our vehicle. We learned it was no fault of the very nice ticket counter employees but they did not have enough cars turned in and checked in for them to rent out. They were giving everyone what ever came available the next car. We did end up getting a mid size SUV instead of a full size. It was a little banged up with over 26K miles but it was a good car. I will never use them again though and pay the extra money for a well know rental company. If my husband was here now I would get the video of the massive line at Advantage and Fox and all other car rental lines empty.

Full Size | Toyota Camry or similar

13-day rental

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B.Jones

United States

3-day rental

Full Size | Toyota Camry or similar

Reviewed: Thu, Feb 21, 2019

“Scratched Smelly Car”

About Advantage: 4.3 /10

The car has multiple drapes and scratches on exterior. Car interior smelled like a smoker owned the car. Right front tire began losing air first day after renting

United States

3-day rental

Intermediate | Kia Forte 2 Doors or similar

Reviewed: Mon, Feb 4, 2019

“Wait time caused by several attempts to upsell.”

About Advantage: 7.0 /10

Overcharged after denying extra upgrades and drivers. Frustrating experience overall.

About QEEQ: 10.0 /10

United States

9-day rental

Intermediate SUV | Hyundai Santa Fe or similar

Reviewed: Sat, Jan 26, 2019

“Arizona desert dash”

About Advantage: 7.3 /10

The billing that we got was very confusing. On our bill we were charged $421 for a refuelling fee at $8.99/gal. We returned the vehicle full of fuel as the bill states,so what is this refuelling fee? If the $421 is for something else then call it what it is, I even asked what it was but wasn' t given an explanation

United States

7-day rental

Full Size | Toyota Camry or similar

Reviewed: Fri, Jan 25, 2019

About Advantage: 10.0 /10

Great value, beat the others!

About QEEQ: 10.0 /10

Jesse Gow

United States

14-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Wed, Dec 26, 2018

“Quick online booking,zero communication between third party online and front desk staff”

About Advantage: 8.7 /10

Upon arrival i was very miss lead on the options i had previously purchased.at the time of of arrival i was told of no insurance,a small 3 cyl car and no discount for 1 day early return.i was charged a extra 300$ for insurance when clearly i had purchased it already online beforehand.myself being calm and asking what was the excuse for the extra charges,the front counter staff had zero explanation for extra charges and wasnt provided with honest straight answers on my paper work i had provided,they were just quick to get my credit card funds.being accomadating to my requests,they had “granted” me a complementary upgrade vehicle which was the exact one i had payed for online anyway. For the next 2 months i have once again booked my rental vehicle through you guys again hoping to see what future changes can be applied Jesse gow

Waited over 3 hours in line for a vehicle. People were furious!!!!!!!! Never again!

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