Didn't get the car I wanted, still waiting (2) days for final cost invoice ? Also shuttle info was u

Counter help was friendly but very pushy to purchase amenities, i.e. upgrade care, insurance, etc. I had my personal insurance card, she didn't even look at it and kept telling me if we didn't get the extra coverage and then had a problem we would have to pay rent for every day the car was out of service. She quoted me a rate of about $26 for the additional insurance, I very specifically told her my insurance had full coverage on all rentals, but she kept pushing. When I asked if the $26 was a rate for the full time of rental and not daily, she said yes, it was for the full term. So I caved and purchased it so we could get on with our vacation. I didn't look carefully enough at the contract before signing it and now see that I was billed the $26/day vs. for the entire term. I should have looked more carefully before signing, but she should have been honest with me as well over the terms and cost.

Everything was efficient and friendly - no problem

Car was clean and performed well in the mountains even though it was not an SUV.

Expectation was good, great vehicle, needed to be more cleaner.

Great!

Long line at the pickup counter. Saw a bunch of staff that could have helped but just stood around talking to one another. Everyone in line was commenting on it. Drop-off was fast but when I went inside to catch the shuttle I again saw a long line at the pickup counter with people that looked like they could have helped. The car reeked of dope when we picked it up, but it was the only one left of the size we reserved so we had to take it. As well, your staff dismissed it as a minor issue when I complained about it. We left the car in the garage of the home we rented for three days with the windows open and it still smelled when we returned it. One of the brake lights didn’t work from the moment we picked it up. Imagine what would happen if I got stopped by a cop for a bad brake light with a car smelling of dope? I specifically reserved a ski rack when I reserved the car and my reservation confirmation showed it, but there were none to be had. Caused a headache when we tried to load all of our skis. Actually needed to call a friend to rent another, smaller car to carry the people that were displaced by the skis. Pickup counter staff tried to up sell me on insurance. It is certainly the prerogative of a business to up sell, but they most definitely didn’t have their facts straight regarding the fact that my own insurance policy will cover any rental vehicle I drive, even if it costs more than one of my own vehicles, so they were misleading and I don’t care for that. Leaving aside the door smell and brake light, the car ran smoothly and was actually quite nice. The price for the rental was excellent, but all things considered, it wasn’t good value for my money. I rent at National for business trips and while I would have paid quite a bit more, they would never give a customer a vehicle that smells like that; I rarely wait more than a few minutes in line; their staff are courteous; I’ve always gotten the ski rack when I’ve reserved one.

Pickup took 2 hrs extra. Due to that my whole trip got upset.