good

Very satisfied, the service attitude was excellent. We needed to return the car in a different location, and despite making a mistake during the booking, they patiently helped us resolve it.

The car I got from this rental company is really old compared to others. The power is poor and the car isn't very clean.

The Queenstown branch is small with inefficient customer service, and there were long queues. We were attended by a young male staff member who was very unfriendly and had a cold demeanor throughout. When we had questions after picking up the car, we had to wait too long, causing our children to be exposed to the sun. When we urged him, he started pointing fingers at us while speaking. The online claims about Apex's poor attitude towards Chinese customers seem to be true. However, all the local people we met during our New Zealand road trip were very friendly.

The car was a bit long in the tooth...about 140k miles and it showed

They were great to work with!