Told the car pick up at the airport. Incorrect. Car was a bomb - could not open car door. Shambles

Excellent service; they picked me up at the hotel when I got the car, and their attitude was great.

The whole experience was easy & the staff very pleasant

All good

The car is a bit old

The car was a hybrid, but it was 10 years old so the battery only kicked in for a few minutes at a time, so was probably not worth it’s extra weight in the car

Yes price drop protection did work, well worth the fee.

I ordered the car as per the picture on the website - which was a relatively new Toyata Rav4. What I got was a 10 year old Nissan Dualis with 164k kms. This is false advertising. I argued with the manager on the day and he wouldnt budge. I laid a compalint the next day on line (chat), as this car was rubbish and too small. I argued with him again for 20 minutes. After 2 hours he agreed to swap another customers 2017 Rav4 with the car I had. I had to drive througfh Queesntown (2 hours) to swap it. Bad experience all round.