Discount Car Rentals, Queenstown Airport Car Rental

Discount Car Rentals - Queenstown Airport Information, Car Rental Instructions & Policies

Address

121 Glenda Drive, Frankton Queenstown, New Zealand, 9300

Telephone

+6439743819 / +640224055259

Pick-up Instructions

The Discount Car Rentals - Queenstown Airport car rental location is located out of the airport

Upon arrival at the airport after collecting your luggage, Please contact Queenstown Customer Service by calling +64-3-974 3819 (or mobile: +64-22 405 5259) who will instruct you to meet at the Commercial Transfers of the airport. It takes about 10 minutes to arrive. If your pick-up time is close to the car rental company’s closing time, it is recommended that you contact the car rental company’s email booking@nzdcr.co.nz one week at least, and follow the instructions of the car rental company to complete the online check-in so that you can pick up your car smoothly.

Drop-off Instructions

Please drop off the car to our Queenstown stores at the Address: 121 Glenda Dr Frankton Queenstown, Phone: +64-3-974 3819 Mobile: +64-22 405 5259

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -17:00	09:00 -17:00	09:00 -17:00	09:00 -17:00	09:00 -17:00	09:00 -17:00	09:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

NZD 2/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

To be confirmed

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

To be confirmed

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

To be confirmed

Tire chains rental

Prices and inventory depend on local stores.

To be confirmed

Cross Border

To be updated

Cross Islands

Free of Charge:

Towards any New Zealand islands, taking rental cars is allowed and free of charge.

Ferry Transportation: Allowed

Discount Car Rentals allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Third Party Liability Insurance Excess:

NZD 5000

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.1 mi from Queenstown Airport

Hotels

1.9 mi from DoubleTree by Hilton Queenstown

3.6 mi from Oaks Shores

4.1 mi from Oaks Club Resort

Other Landmarks

4.5 mi from Shotover River

FIND ME A CHEAP RENTAL

Map view of Discount Car Rentals Store Location

coordinates: -45.008393 168.753992

Guest Reviews

Total points： 7.6 / 10 Good

Vehicle condition: 5.0
Vehicle cleanliness: 5.0
Spaciousness: 5.3
Counter staff: 5.1
Pick-up location: 4.8
Drop-off location: 5.0
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

K Russell
Queenstown
7.7 /10 Good
Reviewed: Sunday, November 9, 2025
We received a phone call the day before our rental requesting all our details, as it was due to be very busy on the day we got in. Upon arrival, it was hard to communicate with staff about pickup, the car was not ready, and the counter staff asked for all the details again. We were told our car was not ready because it had actually been in an accident and7 they would need to clean an alternative for us. The staff member then claimed we would be given a better car, however we received exactly what we had booked. In general we were not very pleased with our experience with this company.
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A.Kouchaki
Queenstown
2 /10 Poor
Reviewed: Sunday, November 9, 2025
such a big lier we booked toyota rav 4 one month prior, we paid, no availablelity of rav 4, when we arrived, the suggestion from car rental company was not same,(small suv and bad tyres conditions with front damage) no excuses from car rental for this situation, everybody careful about this cheating
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Anonymous
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The staff were very friendly and explained everything when we picked up the car. Thelocation was a little further away than the airport tan I wanted, and that was not obvious when making the booking. Overall though, no issues.
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Anonymous
Queenstown
3 /10 Poor
Reviewed: Sunday, November 9, 2025
Car was over 8 years old, 140,000KM on clock and every panel had dents and scratches. Discount did not know how to open the car, the central locking didn't work. Shutle bus operator got lost on way to and from the airport to the car yard. Efpos machine didn't work for deposit. They do not take AMEX which we discovered on landing. Took 2 hours from landing to getting in the car. Missed appointments because of it.
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Anonymous
Queenstown
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Stanley was very courteous and friendly and answered our questions thoroughly. It just took a while to work on the admin stuff before going on our way.
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N.Karan
Queenstown
4.7 /10 Average
Reviewed: Sunday, November 9, 2025
This was our worst rental car experience ever. The vehicle provided was a 2011 Rav 4 which was really run down. Although the car was clean, it was not in a good mechanical condition. When booking; we were shown that we will be given a good car (new car photos are shown there) but what was provided was really horrible. The car had very bad wheel alignment and kept going to the left, the windscreen glass was chipped, wiper blades did not work properly, made noises and I could barely see the road because the wipers were not doing a good job. The vehicle was a rough ride and rear wheels made noises. We kept the car for a couple of hours and then returned it as we did not feel it was safe enough to drive it to Milford Sound (4.5 hours drive each way) or other trips. We had to then book a replacement rental car at a much higher rate over $500 for 3 days as our activities were pre-booked and we would lose the money if we cancelled last minute. Discount Rentals were not willing to help us with a replacement car despite there being a number of cars available. They did not want to refund or do anything about it. They were not helpful and we were left in a desparate situation in the rain!!! I very very disaapointed, upset and it made my first day in Queenstown really horrible.
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S.Penny
Queenstown
2 /10 Poor
Reviewed: Sunday, November 9, 2025
I didn’t take car because after not being able to contact this company from airport,after finding them kms away the customer service was extremely rude and soggy so I didn’t take car as didn’t trust them ,so he was a rude person , English was bad ,he won’t help me in any way I asked for his name he said Bruce lee ,so I walked 3kms back to airport to hire from another company so I lost all my money to this company what a joke
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Anonymous
Queenstown
6.7 /10 Average
Reviewed: Sunday, November 9, 2025
It was a alright experience. The only thing was that there was a hidden cost for bond which was not mentioned when we were booking the rental. Also we were told of a Toyota Yaris but ended up getting a different car. Maybe the online system needs to be updated. But over all it was alright thanks for the rides.
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PJ
Queenstown
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent customer service. Ben picked us up from the airport. Took us smoothly through the process. Gave us ideas on what to do in Queenstown. When dropping the vehicle off there was no hassle. Ben took us back to the airport. He was very well mannered and professional. Gave us a good start and ending to our trip. I run my own business and believe that customer service is the most important. The car had a few dents and scratches. However it was great to drive. We had no issues with the performance of the vehicle. I would recommend this company to anyone. They were very easy to deal with. What you need when you're on holiday. Well done.
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Loki_NZ
Queenstown
6.7 /10 Average
Reviewed: Sunday, November 9, 2025
They were good not charging us for after hours fee due to delayed flight
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Anonymous
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Discount car rental has an outstanding service, excellent customer service and immaculate cars with a more than accurate price
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V.Thakor
Queenstown
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very good experience , thanks much
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Anonymous
Queenstown
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent, courteous service. This company has a very small staff (only 1-2 on call at any given time) so it will take a while to get your car if there is someone else also picking up a car. Worth the wait IMO. The car we received felt relatively new (75K km Toyota small sedan) and ran very well. My only complaint is that it was unclear how/where to pick up the car. I didn't know that the office is off-site by about 5 minutes (not walkable). Fortunately I took a screenshot of the reservation and called the listed phone number; it took a couple of tries to reach someone but then they told me they would come pick me up. Even after calling, the pick up location was very unclear and I had no idea what kind of van/vehicle to look for. Once we were there, the staff was extremely kind and helpful. Very happy with my choice to go with Discount Car Rentals! Overall - excellent value for the money! Will definitely rent from them again next time I'm in Queenstown!
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Anonymous
Queenstown
5 /10 Average
Reviewed: Sunday, November 9, 2025
We booked what we thought would be a 'Toyota Yaris or similar' but got a Nissan Tiida that had done 195,000km. Not what we were expecting at all.
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M.Yasodharan
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
it was my first experience though.. i felt very good.. i would definitely recommend discount car rentals to all my friends visiting nz. cheers
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N.Somani
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very good service
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F.Wallis
Queenstown
5.3 /10 Average
Reviewed: Sunday, November 9, 2025
I ordered the car as per the picture on the website - which was a relatively new Toyata Rav4. What I got was a 10 year old Nissan Dualis with 164k kms. This is false advertising. I argued with the manager on the day and he wouldnt budge. I laid a compalint the next day on line (chat), as this car was rubbish and too small. I argued with him again for 20 minutes. After 2 hours he agreed to swap another customers 2017 Rav4 with the car I had. I had to drive througfh Queesntown (2 hours) to swap it. Bad experience all round.
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S.Ramineni
Queenstown
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
The car was old one but was in very good condition. I had a chat with one of the guys while they were dropping to the airport and he informed they are replacing all old cars with new ones in coming few months. No complaints.
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K.Rimando
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Yes, it was a good car and powerful. I like how i drive it on the road. It took me about 30 minutes to get my car because of the long que but that's ok.
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J.Newson
Queenstown
7 /10 Good
Reviewed: Sunday, November 9, 2025
The car was a hybrid, but it was 10 years old so the battery only kicked in for a few minutes at a time, so was probably not worth it’s extra weight in the car
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K.Lin
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Staffs are nice.
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A.Drayton
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Shuttle Bus from airport to Rental Premises quick and easy. Fast turnaround to get car sorted. Car was great ... drove well... reasonable fuel economy ... no issues at all
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William Piers
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
I arrived in Queenstown after 9 PM. The staff stayed late to deliver the car. Although I had to wait a bit, everything went smoothly.
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Abigail Harrod
Queenstown
8 /10 Very good
Reviewed: Sunday, November 9, 2025
The service attitude of the rental agent, Gigi, was good. Although there was an unpleasant incident, it was resolved satisfactorily. We might choose this company again next time.
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Sandy Piers
Queenstown
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Jocelyn Thomas
Queenstown
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Marlon William
Queenstown
2 /10 Poor
Reviewed: Sunday, November 9, 2025
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Darnell Nixon
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Called at the airport and someone picked up quickly.
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Sarah Whyet
Queenstown
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Lambert Southey
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Satisfied
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J.Trott
Queenstown
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
The whole experience was easy & the staff very pleasant
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M.O'Reilly
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Car was perfect for our needs a clean. Counter staff and shuttle drivers were very friendly and helpful
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Jonas Wilson
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent service; they picked me up at the hotel when I got the car, and their attitude was great.
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Audrey Turner
Queenstown
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Average
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Will Harper
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied
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