Great experiences which helps in providing a great trip!

The attitude was good, and they didn’t force us to buy insurance.

Very easy to find, and the car was good.

The service attitude was quite average. During the process, the staff kept talking on their mobile phones and were constantly trying to upsell me to upgrade the car model. Although the rental company claimed to provide a car similar to the Grand Cherokee, that was not possible in the US. Upgrading to a Grand Cherokee required an additional cost, and I ended up with a Hyundai Santa Fe. If I wanted a Grand Cherokee, it would have cost an extra $30/day. A friend of mine, who followed the same route but arrived at a different time, was quoted $50/day for the upgrade. I arrived at the rental location at around noon in Los Angeles, and there were very few car options available. Most of the available cars were small SUVs with over 20,000 miles on them. The Santa Fe could hold four 26-inch suitcases. Overall, the car rental experience was very average and not very satisfactory.

Provided a cheaper car, should refund the price difference.

They only symbolically pushed the GPS option during pick-up, the rest was hard to understand. I went to the designated location to get the car. During return, they only checked the fuel gauge and took the keys.