NSTR

Had to wait almost 2 hours to pick up the car, but they didn’t extend the return time to match, which was pretty frustrating.

Very satisfied

It’s so normal nowadays to get the hard sell on extra insurance(s) when you’re picking up a hire car it’s almost expected, so it was a nice surprise that Dollar, despite having to ask, politely excepted I didn’t wish to take any. A huge thumbs up to Dollar if this excellent service is offered, and maintained, by all of their employees. I’d already purchased extra insurance from a web site specialising in hire car insurance at a fraction of the cost. My only negative comment would relate to which car to take. The answer ended up being “any” rather than a specific car. Everything became clear after a asking a Dollar employee “which is the best?”. The answer was “Usually the one with the lowest mileage” - but it then becomes a crazy competition of ‘who can turn the ignition on on the most cars (and remember the mileage) between you and everyone else picking up cars.

Simple. They offers good value for money.

No record of my reservation, even though I pre-paid for it. Then I had to pay $30 more than I was supposed to for an extra day I had added on two weeks prior.