Terrible company Green Motion

I was upgraded, since my car was not available. I was forced to take their insurance. I argued and they dropped part of it, but kept the loss of use insurance, even though I refused it. The car had several scratches and my grandkids found trash in the car. Return was quick and easy.

Terrible service, they would not answer the telephone, I tried to call them for an hour (and yes at the right number). The first car they offered was a disaster, not safe for the road so I did not accept it. The second car was safe but full of damage and very dirty on the inside. It took me an hour to clean it. They would not let me rent the vehicle without purchasing additional insurance even though the car was fully insured as I did not have a credit card.

Everything was great except that they said my key fob didn't work but I could lock the car manually. Well the manual lock wouldn't lock either so I couldn't lock the care.

It was most terrible experience I ever had because the counter person tried sell your insurance. I was 3 hours on the counter.

Horrible customer service at the counter. She would not let me use my own insurance, would not let me use the insurance that came with my easy car rental booking. They also did not have my car category and offered me an "upgrade". I drove over 1500 miles in the trip and the wanted me to drive a Ford Expidition (essentially a bus). That was unacceptable and they advised me they did not have any other vehicles. After over an hour at the counter, and speaking to multiple people, they finally got me an alternative. The cost of my 10 days tripled because of all of this and I was limited to what I could do on my vacation. Nothing but negative comments to say about Greenmotion and will never rent from them again.