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Europcar did not accept my insurance letter and charged me 250 dollars for insurance that I had.

Reviewed: Thu, Oct 29, 2020
About Europcar: 8.0 /10
My credit card provides insurance for rental cars in Mexico. So I had printed a letter that I had received from my Credit Card Provider saying that the insurance will be covered by my Credit Card Provider. But Europcar did not accept that letter. They told me that you have to show an extra letter from Carta De La Comision Nacional De Seguros Y Finanzas. I told them that based on what is mentioned on the internet, a letter from my bank saying that my insurance is covered is enough, but they insisted that they will not give me the car if I do not buy insurance from Europcar. So I had to pay them 250 dollars extra to get the car.
About QEEQ: 10.0 /10
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Mini | Chevrolet Spark or similar

Relevant Reviews on Europcar in Mexico

Anonymous

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Reviewed: Mon, Jul 13, 2026
About Europcar: 10.0 /10
Super satisfied with the service.
About QEEQ: 10.0 /10

Evangeline Den(n)is

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Reviewed: Sun, Jun 9, 2024
About Europcar: 10.0 /10
The car broke down midway, but the after-sales service was very prompt.
About QEEQ: 10.0 /10

Augustine Windsor

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Reviewed: Mon, Jun 17, 2024
About Europcar: 10.0 /10
The rental company picked us up at the airport exit, and their store is just a few hundred meters away from the airport.
About QEEQ: 10.0 /10

Francis Lincoln

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Reviewed: Tue, Jun 19, 2018
About Europcar: 6.0 /10

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Compact SUV | Jeep Patriot or similar
Reviewed: Tue, Sep 24, 2019
About Europcar: 7.0 /10
Mandatory third party insurance
About QEEQ: 10.0 /10
Should offer only cars which include third party liability as it is mandatory in mexico

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