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Europcar did not accept my insurance letter and charged me 250 dollars for insurance that I had.

Reviewed: Thu, Oct 29, 2020
About Europcar: 8.0 /10
My credit card provides insurance for rental cars in Mexico. So I had printed a letter that I had received from my Credit Card Provider saying that the insurance will be covered by my Credit Card Provider. But Europcar did not accept that letter. They told me that you have to show an extra letter from Carta De La Comision Nacional De Seguros Y Finanzas. I told them that based on what is mentioned on the internet, a letter from my bank saying that my insurance is covered is enough, but they insisted that they will not give me the car if I do not buy insurance from Europcar. So I had to pay them 250 dollars extra to get the car.
About QEEQ: 10.0 /10
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Mini | Chevrolet Spark or similar

Relevant Reviews on Europcar in Mexico

Meredith Juliana

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Reviewed: Sat, Jan 18, 2025
About Europcar: 10.0 /10
All documents were sent directly via email, which was quite efficient. There was no excessive upselling, and the staff had a relatively professional and responsible attitude.
About QEEQ: 10.0 /10

Dylan Aldridge

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Reviewed: Thu, Oct 10, 2024
About Europcar: 10.0 /10
The car was in good condition, clean with no odor. The service was very good, with no additional fees, and the return process was convenient.
About QEEQ: 10.0 /10

Evangeline Den(n)is

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Reviewed: Sun, Jun 9, 2024
About Europcar: 10.0 /10
The car broke down midway, but the after-sales service was very prompt.
About QEEQ: 10.0 /10

Regan Moore

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Reviewed: Tue, Apr 2, 2019
About Europcar: 10.0 /10
We rented a car in Guanajuato. We mentioned that we were going to Mexico City, which has driving restrictions. The staff promptly helped us apply for a 'city entry permit,' and our journey was smooth without any issues. The staff member also advised us not to give money if the police asked for it, suggesting we call them instead to handle the situation. Returning the car was quick, and although we didn't wash it, it wasn't really dirty. After returning the car, they even gave us a ride to our terminal.
About QEEQ: 10.0 /10

M.Arreola

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Standard | Volkswagen Vento or similar
Reviewed: Wed, Dec 1, 2021
About Europcar: 7.0 /10
No me gusto que rente el coche y me cobraron un seguro extra igual de precio que la renta del coche Y prepague la gasolina y me cobraron como si fuera una suburban Sentí que me robaron, y me molesto que te retienen 20,000 pesos por cualquier cosa
About QEEQ: 8.0 /10
QEEQ bien Pero me gusto más rentar el coche en LA ahi lo que me dijeron que era eso pague y ya Acá me salieron con sorpresas

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