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Europcar did not accept my insurance letter and charged me 250 dollars for insurance that I had.

Reviewed: Thu, Oct 29, 2020
About Europcar: 8.0 /10
My credit card provides insurance for rental cars in Mexico. So I had printed a letter that I had received from my Credit Card Provider saying that the insurance will be covered by my Credit Card Provider. But Europcar did not accept that letter. They told me that you have to show an extra letter from Carta De La Comision Nacional De Seguros Y Finanzas. I told them that based on what is mentioned on the internet, a letter from my bank saying that my insurance is covered is enough, but they insisted that they will not give me the car if I do not buy insurance from Europcar. So I had to pay them 250 dollars extra to get the car.
About QEEQ: 10.0 /10
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Mini | Chevrolet Spark or similar

Relevant Reviews on Europcar in Mexico

Walker Boyle

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Reviewed: Wed, Mar 26, 2025
About Europcar: 8.0 /10
Relatively friendly.
About QEEQ: 10.0 /10

William Bertha

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Reviewed: Wed, Jan 29, 2025
About Europcar: 10.0 /10
Overall service was good, except the car wasn't the model I reserved and the vehicle's condition was average.
About QEEQ: 10.0 /10

Cherry Zephaniah

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Reviewed: Thu, Dec 5, 2024
About Europcar: 10.0 /10
It's best to rent from an international car rental chain. The vehicles are in good condition, and the service is great. They're also lenient about minor scratches when returning the car. They explicitly mention that scratches under 5cm are not charged.
About QEEQ: 10.0 /10

Theresa Needham

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Reviewed: Wed, Aug 29, 2018
About Europcar: 10.0 /10
The pickup process was a bit slow, it took an hour
About QEEQ: 10.0 /10

D.Tovar Goris

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Mini | Chevrolet Spark or similar
Reviewed: Mon, Aug 23, 2021
About Europcar: 4.0 /10
El camión para recogerme de la terminal al lugar de Europcar tomó más de 40 minutos en pasar por mi, al llegar al lugar del coche me dicen que necesitaba pagar OTRO seguro aparte del que ya tenía porque sino no podía retirar que eso jamás lo mencionan en ningún lugar ya que el seguro de terceros es el único necesario.

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