Hertz has a poor sense or regard of customer service

W.Abbassi

Ireland

Reviewed: Tue, Apr 9, 2019

About Hertz: 2.0 /10

We couldn’t get the car. It was the most terrible car rental experience ever Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.

Hertz

Dublin

Ireland

Small SUV | Nissan Qashqai or similar

1 days rental

Relevant Reviews on Hertz in Ireland

Ireland

5-day rental

Medium SUV | Skoda Kodiaq or similar

Reviewed: Wed, Feb 28, 2024

About Hertz: 7.0 /10

1. The car provided was smaller than originally booked. 2. There was a small problem with the rental car, so we drove back the next morning to change the car, and the car we changed was more in line with the original reservation, but it was an older car. 3.Returning the car is very fast.

About QEEQ: 10.0 /10

J.Reid

Ireland

13-day rental

Small SUV | Ford Puma or similar

Reviewed: Fri, Jun 10, 2022

“Very good but stressful on return.”

About Hertz: 8.0 /10

Drop off was misleading and totally confusing. Was supposed to open at 05:00 and I was there at 05:30. Gates were marked in red tape to say closed and open at 7 written over the 5. Return to car centre. Also why an extra charge to travel in Northern Ireland.

About QEEQ: 10.0 /10

All was good.

R.Carter

Ireland

1 days rental

Small SUV | Nissan Qashqai or similar

Reviewed: Sat, Jun 8, 2019

“Good rental, price was very high. Especially after being forced to by the extra insurance. Will nev”

About Hertz: 8.3 /10

Car was fine.

About QEEQ: 8.0 /10

I did not see the requirements for the added insurance on the website. When I got to the counter, there was no option other than to purchase it.

P.Davidson

Ireland

1 days rental

Small SUV | Nissan Qashqai or similar

Hertz

Shannon

Ireland

Reviewed: Thu, May 30, 2019

About Hertz: 9.7 /10

Such a smooth process. I've rented cars before and it's taken between 40 to 60 minutes for the whole process, with Hertz I was done in about 15 minutes. No hard selling of extra insurance or upgrades. Would definitely recommend

About QEEQ: 8.0 /10

C.McGrath

Ireland

1 days rental

Mini Van | Opel Zafira 7 Seats or similar

Reviewed: Thu, May 2, 2019

“Car hire Dublin Airport.”

About Hertz: 9.0 /10

Picking up the car was fine once location was found. Car was returned to a different location in the airport and there was no member of staff to check it back in. It has taken longer to release my funds held on my card. The excess is very high €2500 and the cost of daily insurance is a rip off, thankfully I have insurance to cover this.

About QEEQ: 10.0 /10

Booking was easy and confirmation received very quickly.

Hertz has a poor sense or regard of customer service

Relevant Reviews on Hertz in Ireland

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