Value for money simple car rental

On May 25th, we rented a car from Alamo at the Portugal airport for four days. On the afternoon of the 26th, thieves smashed the rear right side window near Sintra Palace and stole a bag. On the 27th, we went to the car rental location to exchange the car and paid a glass damage fee of €252.15. On the morning of the 29th, around 5 AM, we returned the car through the self-service process. After returning home, the rental company charged an additional €676.50, claiming that the windshield of the second car was damaged. Despite multiple communications through the rental platform, they fabricated this claim and failed to provide evidence of the windshield being smashed. Alamo is a reputed car rental company, so why is there a blatant lack of basic honesty?

Unlike my experiences in Spain or previous rentals, at the Porto ALAMO branch, it's self-service for the rental process. It was my first time doing it! I had to figure out how to fill out the forms myself and asked the staff for help when I didn't understand something. After about half an hour of effort, I finally completed the rental process.

Satisfied

Order processing and counter service were quick, the car model was upgraded for free, and the staff were enthusiastic. I have a long history and rich experience in renting cars in Europe, so I am giving an objective evaluation of this service.

Please please please check the tire pressure. This is the third time that it shows low tire pressure. I spent another 30+ at the repair fácil getting them to figure out how to fix the tire pressure. Everything else was great!

Good job!