Excellent

I forfeited my car hire at green motion after seeing the staff fraudulently make damage claims on the cars being checked in at the horrified customers' expense. Told them there was no way I would touch their vehicles and went and booked an Avis car.

The counter staff were generally useful, but not very enthusiastic. The car came with the baby car seat not attached. I was told I will need to clean the vehicle before checkout or face additional charges, but this was not the case when returning the vehicle (mine was a little dusty, from normal use). On checkout, the shuttle van driver was not very helpful, took forever to help us get in the car and initially did not want to help install the baby car seat for us, claiming the law requires I install it, which would’ve taken a few additional minutes as not all baby car seats are the same.

Very bad rental oriented only to draw money from the customer under any pretext. No contact at handing the car although they work around the clock. Generally these are scammers and not car rental.

Everything O.K

Very happy with the price I paid. Check-in and pick-up went very well too. BUT.... the drop-off was not a nice experience. I had to wait 20 minutes. then the whole process took another 20-30 mins. The guy was very young and clearly didnt have much experience. He spent a lot of time and started showing me some micro-small scratches incl. on a roof, suggesting it was all my fault. If I knew that, I would have examined the car very carefully during the pick-up, documenting everything. He wanted to charge me 270 PLN on the spot but I refused because it was nonsense. Luckily, in the end the company didnt charge me anything on top but it was stressful anyway.

Very good service and simple to use.