Fácil y confiable.

We wanted to upgrade the car model, but the available upgraded vehicle at the rental company would take two hours to get ready. We had to cancel the booking. Although we never used the car, we were charged because the rental company had 'confirmed the booking'.

The African American female clerk pushed for an upgrade without informing about the towing insurance.

The service attitude is just average. They often actively recommend upgrades to other models or insurance, which is not very pleasant. Additionally, there was an unusual issue regarding fuel. Normally, I receive the car with a full tank and return it with a full tank. However, this time, I might have overlooked that the contract included a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This resulted in additional charges for a full tank, even though I returned the car with a full tank. I was charged nearly $40 for fuel, tax, and service fees. Fortunately, when I rented another car shortly after returning the first one, I noticed this issue and requested a refund. I'm currently in the refund waiting period and haven't received the refund yet. I advise all rental car users to be cautious and ask about any fees they don't understand!

Renting a car was simple and convenient.

They charge fees randomly without providing reasons.