DON’T RENT FROM FOX, THE LOWER FAIR IS NOT WORTH IT

Phoenix Airport

United States

Reviewed: Sun, Apr 14, 2019

About FOX RENT A CAR: 2.0 /10

Regardless of the above star rating I will not be renting from Fox again. After a long day of flying (12 hours) to wait in a line for over 2.5 hours to pick up a car is beyond frustrating! When I asked about where to complete a survey regarding pick up, I was told “don’t bother complaining about the long wait times, we already know”. Your front line staff is the first impression customers receive. Their message, we don’t care about customers.

Medium SUV | Jeep Compass or similar

1 days rental

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

Paul Downing

United States

4-day rental

Standard | Dodge Charger or similar

Reviewed: Thu, Dec 7, 2023

“delayed arrival handled professionally and competently.”

About FOX RENT A CAR: 8.0 /10

If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!

About QEEQ: 10.0 /10

I actuall got the charger requested!

P.Donley

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Wed, Nov 27, 2019

“Car rental”

About FOX RENT A CAR: 7.0 /10

Didn’t have the car I rented but they did find another vehicle for me to use.

About QEEQ: 8.0 /10

Easy

Ingo Scholz

United States

1 days rental

Special SUV | Jeep Wrangler or similar

Reviewed: Wed, May 29, 2019

“You get what you pay for and this is not much with Fox Rent a Car!”

About FOX RENT A CAR: 6.3 /10

There was nothing wrong with the car, however the experience wasn't a great one. There was only 1 (one) agent to check us in and it took us over one hour before we finally received our car. This is not the first time that this happened to me and I do not see any improvement on their end. It is a cheap car rental and the service shows that.

About QEEQ: 10.0 /10

j.hopkins

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Wed, May 22, 2019

“good except for service needed more reps to speed up pickup”

About FOX RENT A CAR: 8.0 /10

van was great. getting van took along time. another friend rented a van and was done 45 minutes before me.

K.Bergs

United States

1 days rental

Special SUV | Jeep Wrangler or similar

Reviewed: Fri, May 17, 2019

“A costly experience.”

About FOX RENT A CAR: 6.7 /10

Car was dirty on inside, out of windshield wiper fluid so I had to refill myself. Not super professional when I went to get the car at the lot. However the gentleman at the counter who helped with payment was nice. He waived a fee since when I booked through easy rent cars.com they screwed up the dates of my rental that I prepaid.

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DON’T RENT FROM FOX, THE LOWER FAIR IS NOT WORTH IT

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

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