Will never use again

Gail

United States

Reviewed: Mon, May 6, 2019

About FOX RENT A CAR: 4.7 /10

The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful

Medium SUV | Jeep Grand Cherokee or similar

5-day rental

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

Paul Downing

United States

4-day rental

Standard | Dodge Charger or similar

Reviewed: Thu, Dec 7, 2023

“delayed arrival handled professionally and competently.”

About FOX RENT A CAR: 8.0 /10

If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!

About QEEQ: 10.0 /10

I actuall got the charger requested!

S.WarnerCorson

United States

4-day rental

Full-Size | Toyota Camry or similar

Reviewed: Fri, Dec 13, 2019

“Except for pickup being so long after a long flight it was fine”

About FOX RENT A CAR: 8.0 /10

It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated

About QEEQ: 8.0 /10

Booking platform was fine

United States

3-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Fri, Sep 20, 2019

“Good trip”

About FOX RENT A CAR: 8.7 /10

Wait was long at counter. Voluninous paperwork!

About QEEQ: 10.0 /10

Very good.

United States

2-day rental

Compact SUV | Jeep Compass or similar

Reviewed: Tue, May 14, 2019

“Good experience.”

About FOX RENT A CAR: 8.0 /10

Wait time was kind of long. Friendly counter staff made up for the wait. My Jeep Cherokee was awesome.

About QEEQ: 8.0 /10

Skampers

United States

6-day rental

Full-Size | Dodge Charger or similar

Reviewed: Tue, Jan 29, 2019

“Way too long of a wait”

About FOX RENT A CAR: 8.7 /10

The car was great. Staff was friendly. However, they are woefully understaffed!! One agent and 11 people in line in front of us. Then a 2nd agent came on. Finally, after about an hour, there were 3 agents. It was our turn, but then there were issues with their credit card scanning equipment and we, as long as another couple, were told our cards were declined. Eventually they did go through by swiping instead of chip reader. There is no reason to wait an hour in line to pick up a rental car.

About QEEQ: 10.0 /10

Will never use again

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

Pay for Car Rentals with Crypto