Will never use again

Gail

United States

Reviewed: Mon, May 6, 2019

About FOX RENT A CAR: 4.7 /10

The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful

Medium SUV | Jeep Grand Cherokee or similar

1 days rental

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

k.brown

United States

5-day rental

Medium SUV | Chevrolet Equinox or similar

Reviewed: Sat, Feb 20, 2021

“No amount of savings is worth two hours of indoor late night waiting.”

About FOX RENT A CAR: 8.0 /10

2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

J.Scalena

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Dec 5, 2019

“Less than expected.”

About FOX RENT A CAR: 6.3 /10

Line up took over 1 hour, paperwork was slow, car was very small (Mitsibushi - Mirage).

About QEEQ: 8.0 /10

United States

1 days rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Sat, Oct 12, 2019

“Rental cars are too expensive in Phoenix.”

About FOX RENT A CAR: 5.7 /10

The car was dirty and had a lot of scratches in the paint. It also had a lot of miles.

About QEEQ: 8.0 /10

Phoenix Airport

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Sun, Apr 14, 2019

“DON’T RENT FROM FOX, THE LOWER FAIR IS NOT WORTH IT”

About FOX RENT A CAR: 2.0 /10

Regardless of the above star rating I will not be renting from Fox again. After a long day of flying (12 hours) to wait in a line for over 2.5 hours to pick up a car is beyond frustrating! When I asked about where to complete a survey regarding pick up, I was told “don’t bother complaining about the long wait times, we already know”. Your front line staff is the first impression customers receive. Their message, we don’t care about customers.