Satisfied

Very good

After returning the car, we took a bus. I specifically mentioned I needed to go to the terminal and take the Hilton hotel shuttle bus. However, as soon as the female driver left the return area, she told us to get off and walk. We walked straight through two traffic lights and then turned left before reaching the hotel. Thankfully, we didn’t have large suitcases, but we still carried four bags and had a child with us. She could’ve dropped us off at the Hilton hotel entrance or even at the terminal, but instead, she made us walk a kilometer late at night! What right does she have to decide for us and make us walk—especially for such a long distance? This is unacceptable and incredibly inconsiderate!

Overall good, but there were some complications when picking up the car from the store. Additionally, the vehicle's configuration, condition, and cleanliness were not as good as Oahu. Although they washed the exterior, the interior, especially the dashboard, was covered with volcanic dust, and the steering wheel was greasy. There were even cockroaches. My friend felt something crawling on his leg while driving. It turned out to be a small fuzzy insect, which eventually crawled into the dashboard. (￣∇￣)…

Purchased insurance, but they still tried to upsell.

Like: The counter woman at Thrifty helped us get back to their lot and stayed on the phone for 15 minutes, Thank You