Need to be upfront with hidden fee's and required insurance.

Car was not clean, was loud as if a muffler or tire issue. Address on confirmation email was not exact and office was difficult to find.

Price was good.

Service with a smile

Easy to use

They charged me for insurance I do need or asked for and made it perfectly clear I have my own full coverage insurance. When I called back I was hung up on

False information about toll roads and insisting on paying 13.99 per day to cover tolls which we did not need at all. They said all Florida highways were toll roads. Arriving very tired and having to deal with this was very upsetting and disappointing.

To our surprise Rightcars did not accept our insurance coverage from Canada. we were requested proof of coverage from a US insurance company therefore we were obliged to pay an extra $204.00 US to keep us covered. We have been travelling for over 12 years and it is the first time we encounter this problem. Other rental companies accept that we are covered by an insurance company from Canada. Even though Our insurance company sent them proof of our coverage they did not accept. FIRST AND LAST TIME WE BOOK WITH RIGHTCARS.