Need to be upfront with hidden fee's and required insurance.

They could use more late model ⁹vehicles

Quite simple and quick

Terrible people. Terrible customer experience.

Great app. Good customer service.

We waited at the airport for over an hour for the free shuttle, it never showed. Another car rental company was nice enough to give us a ride to the office. Once there, we discovered that there were very few rentals available and the customer service staff was not helpful. They demanded that we carry $300k in liability insurance and provide documentation of such. We did not have it so we were told we had to purchase their insurance, which raised the cost significantly. We decided not to rent with them because of their unethical business practices.

The lady at the reception desk could use some customer service training. Her attitude was poor; she should be made aware that when there is competition, she should be more accommodating to customers.

Like: The agent found a discount to apply for the sun pass.
Dislike: Dirty car.