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+1-8007618913
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+44-2035140670
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+972-23752163
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00308 491 0209
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Live chat Email us Service Code: 9348985265
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Search for RIGHT CARS Car Rentals in Fort Lauderdale

Unsafe, Never Again, THE WORST Customer Service I've ever seen.

Reviewed: Sat, Apr 27, 2019
About RIGHT CARS: 2.3 /10
I have been renting cars in Florida for 25 years. I always have a pleasant experience. Right Cars was absolutely horrendous. From the moment I picked up the car until drop off. The car was unsafe and dirty. Ontop of that, the customer service made the experience the absolute worst. When I went to pick up the car, the supervisor, Oscar wanted to charge me extra insurance because I didn't have the "sufficient coverage". I called my agent infront of him, and she assured me that I had more than enough coverage. He argued for about 25 minutes claiming this $300,000 property provision was in the terms and conditions when I booked. I pulled up the terms and conditions infront of him, read them aloud, and no where did it state a property provision. Our declaration stated we had enough coverage as well as the fact that I have $500,000 in liability. He was rude, nasty, and extremely condescending. He seemed happy to argue with me. The vehicle was absolutely disgusting. Myself and my daughters were grossed out to sit in it. All four windows, including the windshield were dirty and didn't look like they were ever cleaned from the inside. There was some sort of glue all over the middle of the windshield which was a huge distraction while driving at night. The car had an abrupt shake if you went over 55 mph. In addition, the car had over 30,000 miles on it. In all of my years of renting a car, they have never had anything close to 30,000 miles. We returned to Right Cars to get into another argument. I told Oscar about the condition of the car and the shaking. He did not seem phased. I filled up the car and upon returning it, it was down by one tick of gas. He insisted he must charge me a $50 gas fee. I had to have my daughter drive the car to the nearest gas station to fill up 1 gallon of gas. This made us late to the airport, requiring us to take an Uber. He was rude and did not care that he was making us late at all. Terrible experience and I will never rent again.
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Compact | Nissan Versa or similar

Relevant Reviews on RIGHT CARS FT LAUDERDALE AIRPORT

B.Weinberg

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Economy | Ford Fiesta or similar
Reviewed: Sun, Jul 21, 2019
“Easy in and out with correct documentation”
About RIGHT CARS: 5.3 /10
Yes, minimal expectation though.
About QEEQ: 8.0 /10

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Standard | Hyundai Sonata or similar
Reviewed: Wed, Jun 26, 2019
“Car was not cleaned before pickup. Booked a Hyundai Sonata or similar and received a Nissan Versa.”
About RIGHT CARS: 4.7 /10
Car was not clean, was loud as if a muffler or tire issue. Address on confirmation email was not exact and office was difficult to find.
About QEEQ: 8.0 /10
Price was good.

C.Rish

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Economy | Ford Fiesta or similar
Reviewed: Sun, May 19, 2019
“Right Cars was HORRIBLE”
About RIGHT CARS: 3.0 /10
After completing the paperwork and being told that the coverage on my BMW M6 wasn't enough to cover the Nissan compact I was renting, the agent tried to tell me I HAD to get their insurance. I had called my insurance company (USAA) before my trip and they assured me my coverage was sufficient. When I told the agent (W. Curri) I would check with my credit card company to make sure everything was legit, he said he would not rent me the car and pulled back all of the paperwork. Leaving me stranded and scrambling for another car. I will NEVER do business with this company again and if asked, I will tell any/everybody about my horrible experience with them.

J.Wallin

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Economy | Ford Fiesta or similar
Reviewed: Mon, May 13, 2019
“The person told us that I95 had tolls but they did not and we had to pay 13.99 per day. Lied”
About RIGHT CARS: 6.3 /10
Cars were ok it was the counter person that told us a lie. Our resorts was Wyndham just off either 95 or the toll road. Fact is, we never passed a toll booth on the Toll road or 95. He told us we would pass 4 tolls to our resort and it would cost $25 per toll, thus, $200 when we returned the car on I 95. Another lie. Even the girl working that day said the same thing. We will NEVER recommend Right Cars.
About QEEQ: 8.0 /10

M.Tucker

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Compact | Nissan Versa or similar
Reviewed: Sat, May 11, 2019
“They’re BIG TROUBLE”
About RIGHT CARS: 6.0 /10
Awful local office. Rude staff. Inefficient. Understaffed. FYI unreasonable requirements like SHOWING insurance certificate (other companies do not require this) and $13.99/day for tolls (when other companies charge $9) But biggest issue was rude staff. Girl who called herself “manager” had poor communication, and when I was aghast, she refused to rent me the car. Fine, but she also refused to give me refund. And she supplied me with 2 phone numbers, neither of which worked. I called both eight in front of her. When I pointed this out, she didn’t care and said to leave. She kept my money and gave me no car and no one to contact. It was so bad I actually took video of the process bc no one would believe it was so bad .

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