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Worst car rental experience

Reviewed: Thu, Apr 18, 2019
About One Switch: 2.0 /10
DO NOT BOOK HERE. This was a terrible experience - we arrived at the pick up several hours late due to a flight delay. The shuttle dropped us off at a very frightening, dark parking lot with a locked, dark trailer which no one was inhabiting. We tried the three phone numbers provided by One Switch and received no answers on ANY numbers (this was 9pm, and business hours on the website stated they were open until 11pm). As a young woman alone, with large luggage, I was frightened and without a place to go or car. I finally made it back to the airport and had to rebook a car completely with a different company. I hope EasyRentCars will discontinue working with this company as this is unsafe and extremely unprofessional.
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on One Switch Orlando

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Compact | Toyota Corolla or similar
Reviewed: Wed, Feb 26, 2020
“Not very pleased with the surprised mandatory (forced) liability insurance charge!”
About One Switch: 7.0 /10
We thought we had a great deal, price wise, for the 4 days we rented the vehicle. But upon pick-up of vehicle (going through/signing of the paperwork), we were unpleasantly surprised that we had (forced) to obtain their liability insurance although we told them that we had our own. That cost in itself costed us more (almost double) than the entire 4-day rental price. :(

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Thu, Sep 5, 2019
“**STAY AWAY**DO NOT USE THIS COMPANY**”
About One Switch: 2.0 /10
**STAY AWAY** They will force you to purchase their own insurance stating your personal insurance doesn’t have the required coverage (they require $300,000 coverage for property damage)!! Luis’ attitude is HORRIBLE!

A.Kondratyeva

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Wed, May 29, 2019
“Affordable, just what I needed”
About One Switch: 10.0 /10
You do have to pay extra for using your insurance, but it’s not bad. Also paid extra for the sun pass but overall cost still ended being less than places like Enterprise. Very friendly staff and the vehicle was in great condition.
About QEEQ: 10.0 /10

T.C.

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Compact | Nissan Versa or similar
Reviewed: Fri, Apr 12, 2019
“Horrible service! Do not use! Stay away!”
About One Switch: 5.7 /10
Horrible customer service! They had me wait in the heat for over an hour. Then they tried to charge me to use my own vehicle insurance. I had to prove to them it was not in my booking that I had to pay 9.99 per day to use my own insurance. They wanted to nickel and dime me for every extra charge. After making me wait in the hot sun because they have a cargo container for a customer service area. I do not recommend this company at all! Stay away!
About QEEQ: 10.0 /10

Moto

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Apr 7, 2019
“Not the best.”
About One Switch: 6.0 /10
I was extremely disappointed with not being able to use my own insurance! No where did easycar mention the four only insurance companies one switch accepted. I ended up paying almost double than what I booked.
About QEEQ: 7.0 /10
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