Everything went well

Staff overselling upgrades and unable to process deposit due to machine error twice

Excellent service. Great value for money.

Only slight issue. It was not clear that this was EuropCar rental. Did not see on email that collection point was there.

The small car that we hired wasn’t available on arrival. Infact there were no cars available! The next available car was given to someone else who was waiting. We eventually ended up with a large Volvo V40 which was very thirsty on diesel. We hadn’t bargained on this extra expense!

Car wasnt what i wanted. Only similarity was that it was an suv. Really should be able to give you a choice if the one you want isn't available especially as i had booked over a week in advance. I rang up the first day to say that i would be late picking up the car. The phone was answered but no one spoke but you could hear them having a conversation so not good customer care really

Like: Easy to book - staff were very friendly Car was smart and clean and easy to drive
Dislike: Everything was brilliant!