Easy

Clear explanation about the vehicle

Both picking up and returning the car were very convenient. However, the full-to-empty fuel option is not very convenient and can be a bit of a loss.

The car was fantastic. Brand new and squeaky clean, staff were also really friendly and welcoming. I will mention that the screen washer fluid ran out on the vehicle shortly after collection but that was the only small issue with the car.

Easy rent cars was really simple quick and easy to use.

The provided car was an under category of what I ordered online. The car itself was dirty inside, high milled, and had mechanicals problems in the steering wheel. Staff was not that nice when I discovered they charged me with insurance (third liability) which was already included in what I paid in my reservation with easy rent cars. In conclusion very poor customer experience with Thrifty.

Rapid and user friendly, the customer service is fast.

Chris from Thrift Honolulu was very friendly and upgraded my car to a new Jeep Wrangler when he found out its my honeymoon.